Jacob Salinas
Victoria,US
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Associate Account Manager
Acrisure
06.2025 - Current
- Developed strong relationships with clients through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch on regular basis.
- Prepared a variety of different reports for clients, including audits to employee census.
- Assisted clients with their day to day changes with employee census.
- Contacted carriers to help assist with any client inquiries regarding their employee's.
- Built client relationships by acting as liaison between customer service and sales teams.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Employee Benefits Specialist
Regency Integrated Health Services
05.2024 - 06.2025
- Managed the administration of all employee benefits including health, dental, vision, life insurance, disability and retirement plans.
- Maintained inventory of all documents related to employee benefit plans.
- Maintained up-to-date records of employee enrollment in various types of benefits plans.
- Worked in Microsoft Excel to calculate employee deductions every pay period.
- Ran a variety of different reports to help ensure that our employees are maintaining their benefit eligibility.
- Prepared detailed reports on the status of employee benefits plans for management review.
- Performed audits on vendors providing services under the organization's group plan arrangements.
- Collaborated with Human Resources team on issues related to employee benefits.
- Processed paperwork associated with new hires' enrollment in company's benefit programs.
- Responded promptly to inquiries from staff members about their benefits packages or other related matters.
- Explained benefit programs and eligibility requirements to employees.
- Guided employees through the enrollment process for all benefit programs.
Grocery Representative
H-E-B Grocery
09.2020 - 05.2024
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Provided customer service by answering product and service related questions.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Consistently met daily performance goals set by management team members.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Stocked shelves with new merchandise following company procedures for accurate inventory tracking.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Education
Bachelor of Business Administration (B.B.A) - Human Resources Management
University of Houston-Victoria
Victoria, Texas05.2024
Minor - Finance in Business Administration
University of Houston-Victoria
Victoria, TX05.2024
Skills
- Critical Thinking and Decision-Making
- Problem-solving abilities
- Time Management
- Goal-Oriented Focus
- Professionalism
- Organization Skills
- Work Planning and Prioritization
- Teamwork and Collaboration
- Multitasking
- Adaptability
- Efficient Communication
- Workflow Planning
- Customer Service and Assistance
- Verbal and Written Communication
- Idea Development and Brainstorming
- Analytical Thinking
- Brand awareness
- Data-driven decision making
Timeline
Associate Account Manager
Acrisure
06.2025 - Current
Employee Benefits Specialist
Regency Integrated Health Services
05.2024 - 06.2025
Grocery Representative
H-E-B Grocery
09.2020 - 05.2024
Minor - Finance in Business Administration
University of Houston-Victoria
Bachelor of Business Administration (B.B.A) - Human Resources Management
University of Houston-Victoria
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