Jacob Sanchez
Cerritos,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
3
3
years of professional experience
Work History
Cashier
Broadstreet Oyster
Los Angeles, CA
07.2022 - Current
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Hours worked: Sunday - Saturday 35 - 42 hours a week.
Sales Associate
Tilly's Clothing Store
Cerritos, CA
08.2021 - 07.2022
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products, and services information.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Interacted with customers to understand particular needs and identify products and services best suited to helping achieve goals.
- Suggested products and services to match customers' stated needs and preferences.
- Hours worked: Sunday - Saturday 12 - 16 hours a week.
Education
High School Diploma -
Gahr High School
Cerritos, CA06.2021
Skills
- Customer Service
- Self-Checkout Assistance
- Stocking and Receiving
- Display Setup
- Inventory Control Procedures
- Flexible Schedule
- Merchandising
- Time Management
- Order Processing
- Store Opening and Closing
- Upselling Techniques
- Merchandising Knowledge
- Verbal and Written Communication
- Teamwork and Collaboration
- POS System Operation
- Cash Handling
- Written and Oral Communication Skills
- Retail Store Operations
- Cash Register Operation
- Money Handling
- Listening Skills
- Product Sales
- Friendly and Outgoing
Timeline
Cashier
Broadstreet Oyster
07.2022 - Current
Sales Associate
Tilly's Clothing Store
08.2021 - 07.2022
High School Diploma -
Gahr High School
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