Jacob Sanchez
San Antonio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fire Watch (Private Security)
American Lifeline Services
02.2024 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Delivery Service Driver
Uber Eats
01.2019 - Current
- Resolved customer inquiries and concerns regarding delivery status promptly.
- Enhanced route planning with GPS technology, reducing fuel consumption and maximizing the number of deliveries per shift.
- Conducted regular vehicle maintenance checks to minimize downtime due to mechanical issues or breakdowns.
- Maintained safe driving habits while navigating various routes to make deliveries efficiently and on time.
- Consistently met or exceeded performance metrics such as on-time deliveries, positive customer feedback scores, and low error rates.
Public Safety Ambassador
University Health
01.2023 - 02.2024
- Developed and maintained safety protocols in accordance with regulatory standards.
- Facilitated communication between departments regarding safety updates and concerns.
- Analyzed incident reports to identify trends and recommend proactive measures for improvement.
- Mentored junior staff on best practices for accident prevention and emergency response.
- Established strong relationships with colleagues across departments, fostering a collaborative approach towards addressing workplace risks.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Delivery Warehouse Team Member
Amazon
06.2021 - 10.2021
- Managed inventory control, ensuring accurate stock levels through regular audits and updates.
- Collaborated with team members to streamline order fulfillment processes, reducing lead times.
- Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse.
- Checked packages and merchandise for damage and notified vendors.
- Conducted regular maintenance checks on warehouse equipment to minimize downtime due to mechanical issues or malfunctions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Host/Cashier
Grimaldi's Pizzeria
10.2017 - 11.2018
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Collaborated with kitchen staff to communicate special requests and dietary needs effectively.
- Handled customer inquiries and complaints, enhancing guest satisfaction through prompt resolutions.
- Provided support during peak hours, demonstrating adaptability in high-pressure environments.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Valet
TownPark/Homewood Suites
05.2017 - 07.2017
- Provided exceptional customer service to ensure positive guest experiences.
- Operated and maintained parking systems for efficient vehicle management.
- Coordinated vehicle retrieval and drop-off to minimize wait times.
- Assisted guests with luggage and directions, enhancing overall satisfaction.
- Monitored parking area for security and safety compliance.
- Communicated effectively with team members to streamline workflow processes.
- Adapted quickly to varying guest needs, ensuring personalized service delivery.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Sales Associate
Foot Action
02.2016 - 08.2016
- Assisted customers with product selection, enhancing overall shopping experience.
- Provided product knowledge support to customers, fostering informed purchasing decisions.
- Participated in inventory management activities, ensuring stock availability and accuracy.
- Trained new associates on company policies and sales techniques, boosting team performance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Copy Center Associate
Start Copy
05.2015 - 02.2016
- Provided support in inventory management of supplies and materials.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Collaborated with team members to meet tight deadlines on projects.
- Adapted to changing priorities while providing excellent customer service.
Education
No Degree -
St. John's University
Jamaica, NYNo Degree -
University of The Incarnate Word
San Antonio, TXHigh School Diploma -
Central Catholic High School
San Antonio, TX01-2016
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Computer skills
- Organizational skills
- Problem resolution
- Critical thinking
- Active listening
Certification
Non-Commissioned Security Officer license
Timeline
Fire Watch (Private Security)
American Lifeline Services
02.2024 - Current
Public Safety Ambassador
University Health
01.2023 - 02.2024
Delivery Warehouse Team Member
Amazon
06.2021 - 10.2021
Delivery Service Driver
Uber Eats
01.2019 - Current
Host/Cashier
Grimaldi's Pizzeria
10.2017 - 11.2018
Valet
TownPark/Homewood Suites
05.2017 - 07.2017
Sales Associate
Foot Action
02.2016 - 08.2016
Copy Center Associate
Start Copy
05.2015 - 02.2016
No Degree -
St. John's University
No Degree -
University of The Incarnate Word
High School Diploma -
Central Catholic High School
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