Hi, I’m
JACOB SANDERS
Saint Augustine,FL
Summary
Proactive Merchandising Specialist with extensive experience in optimizing product displays and inventory management to boost sales and customer satisfaction. Skilled in planogram implementation, quality inspections, and loss prevention, bringing strong problem-solving and operational management abilities. Demonstrated success in improving store appearance and maintaining high standards of presentation. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
24
years of professional experience
Work History
Survey.com
Merchandising Specialist
11.2019 - Current
Job overview
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Streamlined in-store processes by implementing efficient merchandise receiving, processing, and replenishment systems.
- Communicated merchandising needs to store manager.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Changed displays to reflect new promotions.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
Omaha Steaks International
CEC BLENDED AGENT
10.2022 - 01.2024
Job overview
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Driveline Retail
MASTER TERRITORY MERCHANDISER
08.2021 - 10.2023
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
ICE HOUSE FOOD MART
Assistant Manager
02.2020 - 09.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Circle K
Overnight Supervisor
11.2019 - 09.2020
Job overview
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
NEW SMYRNA LANES
Assistant Manager
04.2014 - 10.2019
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
BEACHSIDE DELI
Overnight Manager
10.2012 - 03.2014
Job overview
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Supervised personnel working overnight in [Type] area to support safe operation and maximize productivity efficiencies.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Trained and mentored new and existing staff to achieve best practices.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
PERRINE'S PRODUCE
General Manager
10.2009 - 06.2012
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
FRESH ENCOUNTER INC COMMUNITY MARKETS
Floating Supervisor
08.2004 - 10.2009
Job overview
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
- Streamlined operations for improved workflow, utilizing strong organizational skills and attention to detail.
- Implemented quality assurance measures to ensure consistent delivery of high-quality products or services to customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Coordinated merchandising, promoted new products and increased brand awareness.
RALPHIES SPORTS BAR
Bartender
02.2001 - 02.2004
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Education
ADA EXEMPTED VILLAGE HS, Ada, OH
High School Diploma
05.1999
University Overview
- 3.5 GPA
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
Skills
- Reading planograms
- Pricing and shelf labeling
- Microsoft Office
- Inventory Tracking
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Leadership and team building
- Operations Management
- Team Player
- Problem Resolution
Timeline
CEC BLENDED AGENT
Omaha Steaks International
10.2022 - 01.2024
MASTER TERRITORY MERCHANDISER
Driveline Retail
08.2021 - 10.2023
Assistant Manager
ICE HOUSE FOOD MART
02.2020 - 09.2023
Merchandising Specialist
Survey.com
11.2019 - Current
Overnight Supervisor
Circle K
11.2019 - 09.2020
Assistant Manager
NEW SMYRNA LANES
04.2014 - 10.2019
Overnight Manager
BEACHSIDE DELI
10.2012 - 03.2014
General Manager
PERRINE'S PRODUCE
10.2009 - 06.2012
Floating Supervisor
FRESH ENCOUNTER INC COMMUNITY MARKETS
08.2004 - 10.2009
Bartender
RALPHIES SPORTS BAR
02.2001 - 02.2004
ADA EXEMPTED VILLAGE HS
High School Diploma
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