Jacob Schmidt
UX Designer
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level UX Design position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Ahnnex10
Dallas, TX
01.2020 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Delivery Courier
Uber Eats
Dallas, TX
03.2019 - Current
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Drove safely at all times to avoid accidents and harm.
Sales Associate
Orr-Wrecking Company
Dallas, TX
07.2015 - 01.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
UX Design Process Certification - UX Design
Coursera
05.2001 -
Associate of Science - Science, Technology, And Society
Dallas College
Dallas, TX 05.2001 -
Skills
Customer Account Management
Strategic Planning
Client Relations
Usability and Accessibility
User Research
UX Design
Design Thinking
Responsive Design
Prototyping
Timeline
Customer Success Manager
Ahnnex10
01.2020 - Current
Delivery Courier
Uber Eats
03.2019 - Current
Sales Associate
Orr-Wrecking Company
07.2015 - 01.2020
UX Design Process Certification - UX Design
Coursera
05.2001 -
Associate of Science - Science, Technology, And Society
Dallas College
05.2001 -