Jacob Schoenfeld
Sparks,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a valued position within your organization. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Animal Care Supervisor
Pet Network Human Society
06.2022 - Current
- Responsible for the care and wellbeing of the animals within the shelter as well as the clinic
- Assess medical conditions of incoming transfer animals
- Task management and supervision of employees
- Provide A-Z training of new frontline staff members
- Record keeping and documentation of various shelter/clinic items.
- Oversee General maintenance and housekeeping of the facility
- Provide transfer assistance of shelter goods
- Maintain maintenance of vehicles
- Work with outside contractors for facility repairs
- Promoted responsible pet ownership through educational outreach initiatives such as seminars, workshops, and community presentations on proper animal care practices.
- Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
- Contributed to the successful rehoming of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both the animals and their new families.
- Enhanced animal welfare by implementing and overseeing comprehensive care plans for various species.
- Improved staff training programs, resulting in increased team efficiency and better overall animal care.
- Developed positive relationships with volunteers, fostering a collaborative atmosphere that encouraged active participation in animal care tasks.
Unemployment Rep
DETR-State of Nevada
04.2021 - 05.2022
- Process all aspects and types of unemployment insurance claims
- Used my exemplary customer service skills to answer customer calls and de-escalate or redirect complaint calls
- Handled heavy call volumes with ease using task management abilities.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Table Games Dealer
Harveys Lake Tahoe
08.2019 - 03.2020
- Provided excellent customer service while maintaining a professional and friendly atmosphere
- Assisted in loading and unloading card inventory
- Knowledge with Blackjack, Three Card Poker, and High Card Flush.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Answered players questions and resolved disputes to provide excellent customer service.
Asst. Maintenance Tech.
Pacific Building and Maintenance
06.2014 - 04.2016
- Responsible for minor plumbing and drywall repairs as well as painting
- Maintained the appearance and cleanliness of the shared lobby, including floors and windows
- Various other tasks as needed and assigned.
- Supported the maintenance team in completing projects efficiently, ensuring minimal disruption to operations.
- Collaborated with other technicians for successful completion of large-scale repair tasks.
- Adhered to all safety guidelines and regulations, promoting a secure working environment for team members and occupants alike.
- Enhanced building safety through timely inspections and addressing potential hazards.
Education
San Diego City College
San Diego, CAOhio Valley University
Vienna, WVSkills
- Animal Behavior
- Team Management
- Animal Enrichment
- Supervisory skills
- Quality assurance standards
- Policy and procedure implementation
- Goal-oriented mindset
- Customer Support
- Data entry proficiency
- Records Management
- Money Handling Expertise
- Keen observation
- Team player mentality
- Quick Decision Making
- Memory retention
- Table game rules
- Currency Exchange
Certification
- Nevada Gaming Card, State of Nevada
- CPR/ED certified, American Heart Association
Volunteer Experience
- Boys and Girls Club of Imperial Beach
- Imperial Beach Sports Park 2009-2013
- Special Olympics Community Service – National City
- ROTC Blood Drive
Timeline
Animal Care Supervisor
Pet Network Human Society
06.2022 - Current
Unemployment Rep
DETR-State of Nevada
04.2021 - 05.2022
Table Games Dealer
Harveys Lake Tahoe
08.2019 - 03.2020
Asst. Maintenance Tech.
Pacific Building and Maintenance
06.2014 - 04.2016
San Diego City College
Ohio Valley University
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