JACOB SCHOLES
San Antonio,United States
Summary
Detail-oriented professional delivering exceptional administrative and clerical support. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while efficiently managing client relationships and preparing promotional materials.
Overview
1
1
Language
11
11
years of professional experience
Work History
Sales Assistant
Highland Homes
San Antonio, Texas
04.2023 - Current
- Assisted customers with home design selections and available features at Highland Homes.
- Collaborated with sales team to address client inquiries and ensure timely follow-ups.
- Created promotional materials for open houses and community events to enhance visibility.
- Processed contracts and paperwork to streamline administrative tasks.
Server
Biga on the Banks
San Antonio
08.2022 - Current
- Maintained high customer satisfaction through friendly, efficient service
- Anticipated customer needs and promptly responded to requests, enhancing dining experience
- Coordinated with kitchen staff to ensure timely food delivery to guests.
Customer Service Representative
SILAC Insurance Company
Salt Lake City
01.2020 - 02.2022
- Developed and managed partnerships with agents and clients to enhance customer service and deepen product understanding.
- Managed weekly mailings of 500+ account updates to ensure timely communication with clients.
- Assisted underwriters in processing and correcting forms to streamline workflows with agents.
Administrative Assistant
Servpro of West Jordan
09.2018 - 11.2019
- Managed incoming job quotes and coordinated dispatch operations.
- Maintained up-to-date files on company assets, ensuring easy access and retrieval.
- Supported billing team by managing collection notices and liens, facilitating timely follow-up.
- Developed job info packets through architectural sketches, organized pictures, and established a comprehensive filing system.
Mormon Missionary
LDS Church
Los Angeles
02.2016 - 02.2018
- Engaged individuals door to door and on the street to share meaningful messages.
- Cultivated trust-based relationships with diverse individuals, fostering community connections.
- Honed abilities to guide individuals in making impactful life decisions.
Skills
- Customer Service
- Computer Savvy
- Problem Solving
- Excel
- Excellent Phone Etiquette
- Adobe Suite
Languages
Spanish
Full Professional
Timeline
Sales Assistant
Highland Homes
04.2023 - Current
Server
Biga on the Banks
08.2022 - Current
Customer Service Representative
SILAC Insurance Company
01.2020 - 02.2022
Administrative Assistant
Servpro of West Jordan
09.2018 - 11.2019
Mormon Missionary
LDS Church
02.2016 - 02.2018