Summary
Overview
Work History
Education
Skills
Websites
Certification
Community Service
Timeline
Generic

JACOB SCHUMACHER

Chattanooga,TN

Summary

Highly driven and enthusiastic college student with strong interpersonal, written, and verbal communication skills, excelling in building meaningful relationships that contribute to team and organizational success. Passionate about collaborating with peers and mentors to solve complex problems, achieve academic and professional goals, and foster personal growth. Committed to continuous learning through coursework, internships, and professional certifications, with a dedication to refining skills and gaining valuable experience for future success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lifeguard

08.2024 - Current
  • Monitor swimming areas to ensure the safety of all patrons by enforcing rules, identifying potential hazards, and responding quickly to emergencies with proper rescue techniques
  • Administer first aid, CPR, and other emergency care as needed, maintaining up-to-date certifications and readiness to handle critical situations effectively
  • Maintain cleanliness and functionality of the pool and surrounding areas while providing excellent customer service by addressing guest questions and concerns professionally

Co-Founder/ Operations Officer

Operation Joyful Hearts
01.2023 - Current
  • Coordinated the collection of toys and gifts for an orphanage, ensuring every child received a thoughtful and age-appropriate present during the holiday season
  • Participated in a meaningful initiative by walking to deliver gifts personally, creating a memorable and heartfelt experience for the children and the community
  • Engaged with children at the orphanage, spreading holiday cheer and building a sense of connection and compassion through face-to-face interactions

Shift Lead

Chick Fil-A
12.2021 - 07.2022
  • Lead front-of-house team members to deliver exceptional customer service, providing training, mentorship, and performance feedback to maintain Chick-fil-A's high service standards
  • Oversee front-end operations, including cash handling, order accuracy, and scheduling, while ensuring compliance with company policies and procedures to optimize efficiency and performance
  • Cultivate a welcoming and positive dining experience by addressing guest inquiries and concerns promptly, maintaining cleanliness, and upholding the brand’s reputation for outstanding hospitality

Front End Manager

Food City
01.2019 - 01.2020
  • Supervise and motivate front-end associates to ensure excellent customer service, efficient checkout operations, and adherence to company policies
  • Provide training and coaching to enhance team performance
  • Oversee daily front-end operations, including cash management, scheduling, and resolving customer concerns, to maintain smooth workflow and meet store objectives
  • Foster a positive shopping environment by addressing customer needs promptly, maintaining clean and organized checkout areas, and ensuring high standards of service

Education

Bachelor of Science - Business Management, Administration Focus

Carson- Newman University
Jefferson City, TN

Skills

  • Relationship Management
  • Influence Others
  • Adaptive Mindset
  • Cross Functional Leadership
  • Decision Making
  • Strategic Planning

Certification

  • Air Assault School (U.S Army), 06/02/23
  • Six Sigma Certification (White Belt), 11/23/24

Community Service

Operation Joyful Hearts, Co-Founder/Operations Officer, Present, Coordinated the collection of toys and gifts for an orphanage, ensuring every child received a thoughtful and age-appropriate present during the holiday season., Participated in a meaningful initiative by walking to deliver gifts personally, creating a memorable and heartfelt experience for the children and the community., Engaged with children at the orphanage, spreading holiday cheer and building a sense of connection and compassion through face-to-face interactions.

Timeline

Lifeguard

08.2024 - Current

Co-Founder/ Operations Officer

Operation Joyful Hearts
01.2023 - Current

Shift Lead

Chick Fil-A
12.2021 - 07.2022

Front End Manager

Food City
01.2019 - 01.2020

Bachelor of Science - Business Management, Administration Focus

Carson- Newman University

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