Jacob Schumacher
Metropolis,IL
Summary
Dynamic leader with a proven track record at Menards Inc., enhancing customer loyalty and streamlining operations. Excelled in team leadership and workflow optimization, achieving significant improvements in employee performance and operational efficiency. Skilled in conflict de-escalation and customer service, consistently meeting and surpassing performance goals.
Overview
14
14
years of professional experience
Work History
Department Manager
Menards Inc. - Home Improvement
01.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Security Officer
Harrisburg Hospital
01.2019 - 07.2019
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Student Worker
Southern Illinois University at Carbondale
01.2017 - 12.2018
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Security Officer
Securitas Security Services USA
06.2016 - 01.2017
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Infantryman
United States Army
02.2011 - 06.2016
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Maintained secure communication systems to relay information to and from command teams.
- Oversaw maintenance and repair equipment to preserve operational readiness.
- Instructed squad members on proper use of equipment.
- Analyzed terrain to identify advantageous positions for operations.
Education
Bachelor of Science -
Southern Illinois University, Carbondale
Carbondale, IL12-2018
Skills
- Team Leadership
- Workflow optimization
- Employee performance evaluation
- Goals and performance
- Personnel training and development
- Supply and inventory management
- Conflict de-escalation
- Time management
- Customer service
- Team leadership
- Scheduling
- Operations
Timeline
Department Manager
Menards Inc. - Home Improvement
01.2019 - Current
Security Officer
Harrisburg Hospital
01.2019 - 07.2019
Student Worker
Southern Illinois University at Carbondale
01.2017 - 12.2018
Security Officer
Securitas Security Services USA
06.2016 - 01.2017
Infantryman
United States Army
02.2011 - 06.2016
Bachelor of Science -
Southern Illinois University, Carbondale
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