JACOB SCHUSTER
Spring,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Service Advisor
Fred Haas Toyota
02.2025 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Junior Service Advisor
Kingwood Tire and Automotive
09.2024 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
Service Center Manager
Valvoline Instant Oil Change
09.2019 - 12.2024
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Education
GED -
Caney Creek HighSchool
Conroe06-2017
Skills
- Bill preparation
- Team collaboration
- Maintenance reporting
- Conflict resolution
- Performance goals
- Listening skills
Timeline
Service Advisor
Fred Haas Toyota
02.2025 - Current
Junior Service Advisor
Kingwood Tire and Automotive
09.2024 - 12.2024
Service Center Manager
Valvoline Instant Oil Change
09.2019 - 12.2024
GED -
Caney Creek HighSchool
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