Jacob Scrivener
Bel Air
Summary
Results-driven professional with extensive experience in diagnosing vehicle issues and managing front-end operations. Recognized for effective communication and collaboration skills, aiming to apply strengths toward improving service quality and team efficiency.
Overview
12
12
years of professional experience
Work History
Mechanic/Front Manager
Service Center at Owings Mills
Owings Mills
06.2014 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Repaired and replaced worn or damaged components efficiently.
- Collaborated with team members to streamline service workflows.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Maintained a clean and organized work environment for safety compliance.
- Assisted customers by explaining repair processes and recommendations clearly.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
Front Manager
Service Center at Owings Mills
Owings Mills
06.2014 - Current
- Trained new employees on customer service standards and operational procedures.
- Collaborated with management to develop strategies for enhancing customer experience.
- Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
- Monitored inventory levels and ordered supplies as needed.
- Responded quickly to customer inquiries about products or services offered at the store.
- Maintained accurate records of all transactions including sales, returns, exchanges.
- Maintained a clean, organized work environment for staff and customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
High School Diploma -
Fallston High School
Fallston, MD06-2014
Associate of Science - Computer Information Science
Harford Community College
Bel Air, MDSkills
- Diagnostic testing
- Inventory management
- Problem solving
- Effective communication
- Troubleshooting skills
- Task prioritization
References
References available upon request.
Timeline
Mechanic/Front Manager
Service Center at Owings Mills
06.2014 - Current
Front Manager
Service Center at Owings Mills
06.2014 - Current
High School Diploma -
Fallston High School
Associate of Science - Computer Information Science
Harford Community College