Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Sepeda

Anaheim,CA

Summary

Multi-talented Program Supervisor driven to optimize processes and improve productivity to maximize program successes. Excelling at managing stakeholder relationships and administrative functions. Offering nine years of expanded learning industry experience.

Overview

11
11
years of professional experience

Work History

Program Supervisor

Anaheim Family YMCA
12.2015 - Current
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Create developmentally appropriate lesson plans.
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Tracked and reported expenses accurately to manage program budgets.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Established and maintained relationships with key stakeholders.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Directed team of ten personnel, overseeing records, performance and quality assurance.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Perform general personnel functions, such as supervision, training, and scheduling.

Awake Night Staff

Right Of Passage
09.2021 - 07.2023
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Collaborated with other professionals to plan and coordinate care for clients.

EVENT STAFF/ SECURITY GUARD

Contemporary Services Corporation
06.2016 - 07.2022
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

PARKING ENFORCEMENT OFFICER

Serco
04.2019 - 10.2020
  • Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
  • Write warnings and citations for illegally parked vehicles.
  • Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
  • Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.
  • Maintain assigned equipment and supplies such as handheld citation computers, citation books, rain gear, tire- marking chalk, and street cones.
  • Prepare and maintain required records, including logs of parking enforcement activities.

SALES ASSOCIATE

Kohl's
07.2013 - 12.2018
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Bag or package purchases, and wrap gifts.

SALES/ STOCK ASSOCIATE

Forever 21
03.2015 - 11.2016
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Bag or package purchases, and wrap gifts.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales for merchandise.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.

MERCHANDISE CASHIER ASSISTANT

Sears
03.2013 - 05.2013
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Clean shelves, counters, and tables.

Education

No Degree - History

SANTA ANA COLLEGE
Santa Ana, CA

High School Diploma -

Magnolia High School
Anaheim
06.2013

Skills

  • Team Oversight
  • Customer Service Standards
  • Staff Evaluations
  • Program Operations
  • Manage Programming Schedule
  • Performance Quality Assurance
  • Training Coordination
  • Positive Reinforcement Strategies
  • Office Administration
  • Generating Schedules
  • Program and Classroom Management

Timeline

Awake Night Staff

Right Of Passage
09.2021 - 07.2023

PARKING ENFORCEMENT OFFICER

Serco
04.2019 - 10.2020

EVENT STAFF/ SECURITY GUARD

Contemporary Services Corporation
06.2016 - 07.2022

Program Supervisor

Anaheim Family YMCA
12.2015 - Current

SALES/ STOCK ASSOCIATE

Forever 21
03.2015 - 11.2016

SALES ASSOCIATE

Kohl's
07.2013 - 12.2018

MERCHANDISE CASHIER ASSISTANT

Sears
03.2013 - 05.2013

No Degree - History

SANTA ANA COLLEGE

High School Diploma -

Magnolia High School

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