Jacob Shackton
Centennial,CO
Summary
Hard-working Shift Lead with a priority on customer satisfaction. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Surpervisor
Starbucks
07.2021 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced goals to enhance productivity and motivate employees.
Sales Associate
Ace Hardware
10.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
No Degree - Computer Science
Arizona State University
Tempe, AZSkills
- Sanitation
- Staff Supervision
- Guest Relations and Customer Retention
- Verbal and Written Communication
- Inventory Control Procedures
- Money Handling
- Teamwork and Collaboration
- Store Opening and Closing
- Retail Store Operations
Timeline
Shift Surpervisor
Starbucks
07.2021 - 06.2023
Sales Associate
Ace Hardware
10.2017 - 03.2020
No Degree - Computer Science
Arizona State University