Results-driven Operations Supervisor with a proven history of streamlining operations and enhancing productivity. Skilled in mentoring teams to achieve organizational goals while effectively managing contracts. Strong interpersonal and problem-solving skills facilitate collaboration across all levels. Committed to delivering exceptional customer experiences and adapting to new challenges.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Vegetation management inspector
ACRT
Placerville, CA
07.2024 - Current
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Inspected utility right-of-way trees for hazards and clearance issues.
Documented field findings using GIS maps and inspection software.
Reviewed vegetation conditions against utility safety standards and work orders.
Traveled assigned routes to complete detailed property and corridor inspections.
Assessed and identified diseased, damaged, and encroaching trees along power lines to mitigate safety hazards.
Verified access points, easements, and site conditions before field work.
Prepared inspection reports for ACRT utility vegetation management operations.
Documented all inspection results accurately in accordance with established guidelines.
Participated in training to strengthen and develop inspector competencies.
Developed and implemented inspection procedures, policies, best practices and competency requirements.
Implemented and oversaw inspection schedules to ensure timely and efficient completion of tasks.
Prepared cost estimates for vegetation management projects, including tree pruning, removals, hazard tree mitigation, and line-clearance work.
Evaluated tree conditions, species, size, accessibility, and job-site conditions to determine labor, equipment, and resource requirements.
Assessed vegetation encroachment along electrical transmission and distribution lines to determine necessary work.
Created detailed estimates for contractor work based on comprehensive field inspections and utility specifications to ensure project alignment.
Identified hazardous trees and vegetation requiring immediate attention to reduce wildfire risks and protect electrical infrastructure.
Evaluated terrain, access limitations, traffic control requirements, and environmental considerations affecting project costs.
Coordinated with vegetation management inspectors, project managers, construction personnel, and tree contractors.
Reviewed contractor proposals, work plans, and estimated production rates to ensure work was properly scoped.
Facilitated project budgeting and resource planning for large-scale vegetation management programs to optimize resource allocation.
Identified opportunities to improve project efficiency while maintaining safety and quality standards.
Ensured estimates aligned with PG&E vegetation management standards, project requirements, and applicable regulations.
Prioritized work based on tree hazards, electrical clearance concerns, and wildfire mitigation needs.
Utilized software programs such as One VM, field maps, and Lemur Pro to enhance operational effectiveness.
Operation Team Leader
Tree Service Unlimited
Placerville, CA
11.2017 - 06.2024
Managed multiple projects with competing deadlines simultaneously.
Coordinated resources across multiple departments and teams for successful project completion.
Created and implemented processes to ensure successful completion of projects.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Created and implemented processes that streamlined project completion.
Developed key performance indicators that evaluated operational effectiveness.
Managed staffing needs through recruitment, selection, onboarding, and training of new hires.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Supervised daily activities of the operations team members, providing guidance when necessary.
Connect and resolve problems with several involved groups such as, PGE, ACRT, Jefferson Resource Group and sub-contractors.
Manage workflow within my team to ensure quality.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Guided employees on understanding and meeting changing customer needs and expectations.
Oversaw daily workflow within my team to ensure tasks were completed efficiently. within my team to ensure quality.
Led tree crews through daily job site assignments and safety briefings at Tree Service Unlimited.
Successfully tackled challenging tasks involving crew leadership and adherence to safety protocols for utility lines and vegetation management.
Implemented necessary measures to maintain safety procedures at recommended levels.
Gained significant expertise and prioritized safety protocols by interacting with peers in the field.
Adapted to varying work environments as necessary for different roles.
Maintained productivity levels under stressful conditions
Demonstrated ability to handle unexpected problems and prioritize accordingly.
Ensured seamless communication with senior management on impactful matters.
Coordinated with customers on property access, service timing, and work instructions.
Reviewed completed work and communicated follow-up needs to office staff.
Generated detailed reports outlining KPIs, quality control measures, and other related data points.
Created, monitored and adjusted daily production schedules.
Established key performance indicators for measuring operational success.
Determined effective schedules and managed daily workflow.
Determined effective schedules and managed daily workflow.
Laborer Helper
Doug Veerkamp
Placerville, CA
07.2017 - 10.2017
Assisted with installation, maintenance, and repair of underground utility lines.
Excavated trenches and prepared work areas for underground installations.
Assisted equipment operators with digging, trenching, and backfilling operations.
Supported equipment operators in digging, trenching, and backfilling to facilitate timely project completion.
Located and exposed existing underground utilities to prevent damage.
Performed underground construction and utility installation labor.
Transported materials and tools to job sites to support construction activities.
Ensured safe working conditions in trenches and excavation areas, contributing to compliance with safety standards.
Operated hand tools, power tools, and construction equipment safely.
Followed OSHA safety regulations and underground utility construction procedures.
Collaborated with operators, foremen, and crew members to enhance project efficiency and teamwork.
Laborer Operator
Savidge Construction
Placerville
07.2015 - 07.2017
Operated heavy equipment such as bulldozers, cranes, backhoes, following established protocols.
Conducted routine maintenance of construction site, ensuring a clean and safe working environment.
Supported installation of structures including foundations, walls, roofs, and floors, contributing to project completion.
Executed specific tasks based on supervisor instructions.
Read blueprints and diagrams accurately to determine job specifications.
Performed routine maintenance of construction site, including cleaning up debris.
Organized materials needed for each job task prior to starting work.
Prepared and organized materials for each job task, facilitating efficient workflow.
Communicated effectively with team members about relevant work matters.
Groundsman Helper
TSU
Placerville
07.2014 - 07.2015
Operated power equipment to maintain grounds.
Operated chippers to dispose of debris from trimming operations.
Transported brush between job sites to facilitate clean-up efforts.
Cleaned work area after job completion ensuring all debris is properly disposed of.
dragged brush to designated areas
Effectively worked alongside foreman to achieve on-time and secure project delivery.
Worked with team members to ensure efficient workflow throughout the day.
Sorted and organized tools, supplies, and equipment for jobs as instructed by supervisor.
Cleared and disposed of debris post-job to maintain safety and cleanliness of work site.
Tire Technician
Les Schwab Tires
Placerville, CA
07.2010 - 07.2014
Replaced worn tires with new ones of the same size and type.
Balanced wheels using electronic machines to ensure even tire wear.
Performed tire rotations, mounts, and balancing on vehicles.
Rotated tires and reset tire pressure monitoring systems.
Inspected tires for defects and wear, measured tread depth and determined need for replacement.
Inspected tire sidewalls for damage or excessive wear, identifying issues related to alignment or overloading.
Advised customers on proper tire maintenance to extend tire life and enhance vehicle safety.
Used rubber cement to glue tire patches over ruptures in tire casings.
Provided customer support by addressing inquiries and explaining tire installation processes. by answering questions and explaining tire installation process.
Utilized digital tools to strategize sales initiatives, enhancing overall service experience.
Delivered customer service by answering questions and explaining tire installation process.
Recorded information about each service performed in company database.
Followed safety standards while handling heavy tires and equipment.
Attended training sessions provided by the company on a regular basis to stay up-to-date with latest technology trends.
Tire tech and salesman
Sierra Nevada Tire And Wheel
Placerville, CA
01.2009 - 06.2010
Performed tire mounting, dismounting, balancing, and installation on passenger vehicles, trucks, and heavy equipment.
Inspected tires for wear, damage, and safety concerns; recommended repairs or replacements.
Diagnosed tire issues, including punctures, leaks, uneven wear, and improper inflation.
Repaired tires using industry-standard patching and plugging procedures.
Operated tire-changing machines, wheel balancers, air tools, and hydraulic equipment.
Assisted with tire service and replacement for fleet vehicles and equipment.
Recorded and documented service activities and repairs, facilitating accurate tracking and accountability.
Followed safety procedures when handling tires, wheels, and shop equipment.
Worked efficiently with team members to complete service work and meet customer deadlines.
Advised customers on suitable tire and brake options prior to purchase
Team Member
Carl’s Jr
Placerville, California
10.2006 - 11.2008
Customer Service:Greeted customers and efficiently took orders at front counter and drive-thru, ensuring accurate cash and card payment processing.
Food Preparation:Cook and assemble menu items like burgers and fries safely using grills and fryers while following food safety rules.
Maintained cleanliness of dining area by wiping down tables and emptying trash cans.:Maintained cleanliness by wiping down tables, emptying trash cans, and cleaning kitchen equipment to create a welcoming dining environment.
Stocking:Restocked food ingredients and packaging, ensuring drink stations were supplied for seamless shift operations.