Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Shaw

Giddings,TX

Summary

Dynamic Installation Supervisor at Nextlink Internet with a proven track record in enhancing customer satisfaction and reducing installation errors. Skilled in installation planning and team management, I foster collaboration and uphold safety standards, leading to repeat business and successful project outcomes. Committed to continuous improvement and quality control.

Overview

11
11
years of professional experience

Work History

Installation Supervisor

Nextlink Internet
03.2019 - 04.2025
  • Reduced installation errors by conducting thorough site assessments prior to beginning projects.
  • Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
  • Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
  • Conducted surveys of installation locations and noted any issues.
  • Utilized problem-solving skills proactively when faced with unforeseen challenges during installations.
  • Increased team productivity through regular communication and coordination of project priorities.
  • Actively participated in continuous improvement initiatives, sharing best practices and lessons learned from previous projects with team members.
  • Ensured safety compliance on all job sites, conducting regular inspections and addressing potential hazards promptly.
  • Managed a team of technicians, providing guidance, support, and ongoing training to ensure their success.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Created and maintained daily and weekly reports for upper management.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Plasma Operator

Prime Metal Building and Components
02.2014 - 03.2019
  • Safeguarded the longevity of the plasma cutter through proper maintenance, cleaning, and timely replacement of consumables.
  • Supported inventory management by tracking material usage during operations and reporting needs accordingly.
  • Ensured high-quality results by consistently meeting or exceeding established tolerances on all projects.
  • Reduced material waste by accurately interpreting blueprints and planning precise cutting paths for each project.

Education

GED -

Early High School
Early, TX

Skills

  • Installation planning
  • Task delegation
  • Schedule management
  • Scheduling coordination
  • Quality control guidelines
  • Site surveys
  • Customer service
  • Workload prioritization
  • Safety standards
  • Field operations
  • Crew management
  • Site supervision
  • Installation procedures
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills

Timeline

Installation Supervisor

Nextlink Internet
03.2019 - 04.2025

Plasma Operator

Prime Metal Building and Components
02.2014 - 03.2019

GED -

Early High School

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Jacob Shaw