Jacob Shelton

• Resolved customer concerns, fostering trust and enhancing brand reputation.
• Crafted comprehensive sales plans to access untapped markets.
• Utilized customer relationship management software to track leads and manage follow-ups.

Increased customer satisfaction by providing personalized product recommendations and attentive service.

- Preformed maintenance task for upkeep of all halfway house locations, including office spaces.

-Enhanced aesthetics and durability of structures through surface painting.

-Executed efficient restoration of damaged drywall to meet project timelines.

Handled maintenance and troubleshooting of plumbing systems.

-Performed diverse and complex electrical systems repair tasks.

• Monitored cash flow for sustainable operational
• Recognized individual contributions to motivate and inspire teams.

Developed financial forecasts for informed strategic planning.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.