Jacob Sherman
Elk Grove,CA
Summary
Proven ability to manage client relationships and coordinate services within fast-paced environment. Skilled in problem-solving and effective communication, with focus on delivering high-quality results. Seeking to transition into new field where these transferable skills can be applied to achieve team and organizational goals. Proficient in documentation and creating links from team members to clients effectively and coherently.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Discount Tire
08.2023 - Current
3-Tier Title
Service Technician: Served as a primary technician working on vehicles in collaboration with other technicians and team members with emphasis on safety, quality, efficiency, and communication.
Crew Chief: Served as connection between Service Technicians and Store Inventory, ensuring safety and quality was being held to standards.
Service Coordinator: Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Education
05-2025
- Relevant Coursework: OSHA Teamwork & Communication
Skills
- Telephone communication
- Team leadership
- Service monitoring and evaluation
- Accurate documentation & recordkeeping
- Customer expectation management
- Task prioritization
Timeline
Service Coordinator - Discount Tire
08.2023 - Current
Laguna Creek High School - ,