Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Shirley

Ocala,FL

Summary

Dynamic professional with a proven track record at Home Auto Glass, excelling in customer service and team leadership. Recognized for enhancing sales performance through effective problem-solving and critical thinking. Adaptable and detail-oriented, committed to fostering collaboration and achieving operational excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

United Trim and Doors

Dylan Heneguar
11.2024 - 11.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Lead Sales Associate

at Home Auto Glass
10.2023 - 11.2024
  • Led team in providing exceptional customer service and resolving inquiries efficiently
  • Trained and mentored new associates on product knowledge and sales techniques
  • Oversaw daily operations to ensure optimal workflow and inventory management
  • Implemented process improvements that enhanced sales performance and customer satisfaction
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Crown College

Food Court Cook
06.2022 - 07.2024
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Belleivew High School
Belleview, FL

Associate of Arts -

Crown College
MN

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Critical thinking
  • Active listening
  • Verbal communication
  • Problem resolution

Timeline

United Trim and Doors

Dylan Heneguar
11.2024 - 11.2025

Lead Sales Associate

at Home Auto Glass
10.2023 - 11.2024

Crown College

Food Court Cook
06.2022 - 07.2024

High School Diploma -

Belleivew High School

Associate of Arts -

Crown College