Jacob Shirley
Ocala,FL
Summary
Dynamic professional with a proven track record at Home Auto Glass, excelling in customer service and team leadership. Recognized for enhancing sales performance through effective problem-solving and critical thinking. Adaptable and detail-oriented, committed to fostering collaboration and achieving operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
United Trim and Doors
Dylan Heneguar
11.2024 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Lead Sales Associate
at Home Auto Glass
10.2023 - 11.2024
- Led team in providing exceptional customer service and resolving inquiries efficiently
- Trained and mentored new associates on product knowledge and sales techniques
- Oversaw daily operations to ensure optimal workflow and inventory management
- Implemented process improvements that enhanced sales performance and customer satisfaction
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Crown College
Food Court Cook
06.2022 - 07.2024
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Belleivew High School
Belleview, FLAssociate of Arts -
Crown College
MNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Active listening
- Verbal communication
- Problem resolution
Timeline
United Trim and Doors
Dylan Heneguar
11.2024 - 11.2025
Lead Sales Associate
at Home Auto Glass
10.2023 - 11.2024
Crown College
Food Court Cook
06.2022 - 07.2024
High School Diploma -
Belleivew High School
Associate of Arts -
Crown College