Summary
Overview
Work History
Skills
Timeline
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Jacob Silva

Albuquerque,NM

Summary

CAREER OBJECTIVE Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.

Overview

12
12
years of professional experience

Work History

FIELD SERVICES MANAGER

CU Anytime LLC
06.2019 - 12.2023
  • Provided technical support remotely via phone or email when needed by customers or technicians
  • Organized Field Services staff schedules according to customer needs, ensuring maximum efficiency of resources
  • Coordinated with vendors and suppliers like ADT and UPI to procure necessary parts for repairs in timely manner
  • Managed and coordinated ATM installations and service activities for large, complex field service team
  • Managed Field Services team's regular and quarterly inspections of ATM fleet and all equipment in field to ensure optimal performance and safety standards
  • Managed subcontractors who provided specialized services when needed
  • Managed team of eight with 0% turnover for past ten years
  • Collaborated with CU Anytime vendor to develop security gates to improve security of ATMs to minimize company loss due to vandalism
  • Led team of Field Services members through creation and implementation of new design for ATM fleet
  • Developed strategies for improving customer experience through proactive communication and follow-up actions
  • Established strong relationships with key stakeholders within organization such as engineers or product managers.
  • Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster high-performance work environment
  • Evaluated employee performance and conveyed constructive feedback to improve skills

FIELD SERVICES SUPERVISOR

CU Anytime LLC
06.2015 - 06.2019
  • Managed facilities and projects for Rio Grande Credit Union, Sandia Area Federal Credit union, and Kirtland Federal Credit Union to include weekly inspections at all facilities.
  • Reviewed invoices from vendors for accuracy prior to submitting payment requests
  • Organized periodic meetings with staff members to discuss successes, challenges, and areas of improvement
  • Managed inventory levels, ensuring adequate stock was available for field service needs
  • Ensured that safety regulations were followed at all times while performing tasks in field
  • Conducted regular inspections of equipment in field to maintain operational quality control
  • Trained new employees on best practices for installation, maintenance, and repair services
  • Monitored employee performance and provided feedback to ensure compliance with company standards
  • Completed audits and night inspections as needed

ATM SERVICES SUPPORT SPECIALIST

CU Anytime LLC
09.2011 - 06.2012
  • Answered user inquiries regarding ATM faults to resolve problems
  • Reviewed customer support requests to ensure timely and accurate response
  • Resolved customer support requests through email, phone, and chat.

Skills

  • Customer Billing Management
  • Facilities Management
  • Employee Scheduling
  • Service Operations Management
  • Project Deadlines
  • Plan Projects
  • Staff Management
  • Client Relationships
  • Project Requirements
  • Compliance Requirements
  • Managing Operations

Timeline

FIELD SERVICES MANAGER

CU Anytime LLC
06.2019 - 12.2023

FIELD SERVICES SUPERVISOR

CU Anytime LLC
06.2015 - 06.2019

ATM SERVICES SUPPORT SPECIALIST

CU Anytime LLC
09.2011 - 06.2012

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Jacob Silva