Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Simons

Fargo,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Target Customer Service

Target
05.2024 - Current
  • Worked order pickup/fulfillment for 4 months and then moved to cashier lanes and self checkout. Also have a lot of time at customer service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Educated customers about store procedures, merchandise and promotions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Farm and Auto Sales Expert

Home of Economy
04.2022 - 04.2024
  • Worked in the farm department selling power equipment, large and small tractor equipment, auto/farm batteries and parts, etc.
  • Worked directly with owners and managements to merchandise products/coordinate events. Helped out in the rest of the stores departments daily.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.

Truck Rental Agent

Penske
04.2022 - 04.2024
  • Worked at the Penske Truck Rental desk at Home of Economy. Checking in and checking out guests and inspecting for damage and interior wear/mileage and entering it into the computer.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Collect prepayments and security deposits to provide timely rentals.

Overnight Stocker

Walmart
01.2022 - 03.2023
  • Worked overnight shift and stocked the whole store with a team. A lot of dairy and frozen as well.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Cook

Deek's Pizza
06.2021 - 01.2022
  • Did morning prep work with the managers, was a cook on the line, watched ovens, packed orders, took phone calls etc
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with drivers to fully understand special orders for customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Material Handler/Forklift Operator

Cirrus Aircraft
03.2021 - 06.2021
  • Worked as the main material handler in the receiving/shipping department.
  • Received and unpacked shipments and new equipment as directed.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Packed items into appropriate containers for shipment.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Managed warehouse operations and verified proper shipment procedures.

Receiving Manager

NEIA Fasteners
12.2019 - 02.2021
  • Received all incoming packages and stock by myself, labeled it, put it away or got it ready for shipping. Also helped out with orders and other warehousing when I was caught up.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Unloaded, sorted and stored incoming merchandise.
  • Gathered and processed merchandise returns.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.

Clerk/Cashier

Hy-Vee, Inc.
03.2016 - 12.2019
  • Helped upfront with checking, self check out, stocked shelves and was in all departments for at least a week for training purposes.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked with other associates to support cashiers and management needs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Retrieved items for customers and verified prices.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Replenished shelves regularly to meet customer demand and maximize sales.
  • Bagged items securely to minimize breakages and reduce losses.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted with onboarding of new employees.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Education

Some College - Music Engineering

Iowa Western Community College
Council Bluffs, IA
10.2019

High school diploma - undefined

Abraham Lincoln High School
Council Bluffs, IA
04.2019

Skills

  • Inventory control
  • Forklift operation
  • Five years of retail math experience
  • Databases
  • Efficient loading and unloading
  • Inventory management
  • Service excellence
  • Efficient order picking
  • Cash management expertise
  • Five years of telephone support experience
  • Product packaging
  • Customer-focused retail sales
  • Register operation
  • Pallet jack operation
  • Skilled in point-of-sale systems
  • Experience with RF scanning technology
  • Sales expertise
  • Retail merchandising
  • Sales support in retail
  • Skilled in inventory handling

Certification

Driver's License

Timeline

Target Customer Service

Target
05.2024 - Current

Farm and Auto Sales Expert

Home of Economy
04.2022 - 04.2024

Truck Rental Agent

Penske
04.2022 - 04.2024

Overnight Stocker

Walmart
01.2022 - 03.2023

Cook

Deek's Pizza
06.2021 - 01.2022

Material Handler/Forklift Operator

Cirrus Aircraft
03.2021 - 06.2021

Receiving Manager

NEIA Fasteners
12.2019 - 02.2021

Clerk/Cashier

Hy-Vee, Inc.
03.2016 - 12.2019

High school diploma - undefined

Abraham Lincoln High School

Some College - Music Engineering

Iowa Western Community College

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