Jacob SImpson
Automative Parts Professional
Magnolia,TX
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Collision Parts Specialist
Tommie Vaugh Motors
Houston, Texas
12.2016 - Current
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Collision Parts Specialist
Joe Myers Ford
Houston, Texas
08.2013 - 08.2016
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained extensive understanding of common problems and methods for repair.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
High School Diploma -
Waller High School
Waller 08.2003 - 05.2006
Skills
Purchasing oversight
Goal Setting
Verbal and written communication
Returns processing
Team collaboration
Operations management
Vehicle operations knowledge
Improving customer satisfaction
Report generation
Proficient in collision management systems
Parts ordering and management
Inventory coordination
Timeline
Collision Parts Specialist
Tommie Vaugh Motors
12.2016 - Current
Collision Parts Specialist
Joe Myers Ford
08.2013 - 08.2016
High School Diploma -
Waller High School
08.2003 - 05.2006