Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Skaggs

Cabot

Summary

Accomplished Call Center Supervisor with a strong background in fundraising calls and strong training skills. Improve team performance continuously by monitoring activities and coaching staff to improve skills. Strengths include customer relations, team building, and building rapport.

Overview

4
4
years of professional experience

Work History

Call Center Supervisor

Wilson-Bennett Technology
03.2021 - Current
  • Managed a team of call center agents to ensure efficient and effective customer support
  • Implemented performance metrics and monitoring systems for tracking employee productivity
  • Monitored real-time call center data to make staffing adjustments based on performance and demographics
  • Performed Cold Calls to acquire new clients for fundraising efforts
  • Ensured adherence to confidentiality standards when handling sensitive customer data
  • Implemented training programs for new hires as well as ongoing professional development for existing staff
  • Collaborated with other supervisors to identify trends and develop strategies for improving overall call center operations

Education

High School -

Cabot Highschool
Cabot, Arkansas
01.2021

Skills

  • Staff Motivation
  • Conflict resolution
  • Customer Service
  • Empathy and understanding
  • Active listening
  • Report Writing
  • Call logging
  • Data Entry
  • Building Rapport

Timeline

Call Center Supervisor

Wilson-Bennett Technology
03.2021 - Current

High School -

Cabot Highschool

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Jacob Skaggs