Jacob Skaggs
Cabot
Summary
Accomplished Call Center Supervisor with a strong background in fundraising calls and strong training skills. Improve team performance continuously by monitoring activities and coaching staff to improve skills. Strengths include customer relations, team building, and building rapport.
Overview
4
4
years of professional experience
Work History
Call Center Supervisor
Wilson-Bennett Technology
03.2021 - Current
- Managed a team of call center agents to ensure efficient and effective customer support
- Implemented performance metrics and monitoring systems for tracking employee productivity
- Monitored real-time call center data to make staffing adjustments based on performance and demographics
- Performed Cold Calls to acquire new clients for fundraising efforts
- Ensured adherence to confidentiality standards when handling sensitive customer data
- Implemented training programs for new hires as well as ongoing professional development for existing staff
- Collaborated with other supervisors to identify trends and develop strategies for improving overall call center operations
Education
High School -
Cabot Highschool
Cabot, Arkansas01.2021
Skills
- Staff Motivation
- Conflict resolution
- Customer Service
- Empathy and understanding
- Active listening
- Report Writing
- Call logging
- Data Entry
- Building Rapport
Timeline
Call Center Supervisor
Wilson-Bennett Technology
03.2021 - Current
High School -
Cabot Highschool
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