Jacob Sloan
Overland Park,Kansas
Summary
Adaptable, hardworking and team orientated. Tested in improving operational processes while increasing team efficiency and boosting work quality through analytical and personable approaches. Strong attention to detail combined with methodical and conscientious nature.
Overview
11
11
years of professional experience
3
3
Certification
Work History
eMaint Coordinator
Delaco Steel
, MO
12.2020 - Current
- Entered preventative maintenance data into eMaint, generating preventative maintenance work orders and produced tracking documents.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Utilized eMaint software to develop an organized approach for facility and asset maintenance.
HVAC-R Service Technician
Mission Plumbing Heating & Air Conditioning
Shawnee, KS
07.2019 - 11.2020
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Assembled auxiliary components to heating or cooling equipment, including air ducts, pipes, discharge valves and flues.
- Used specialized instruments for measuring and testing to troubleshoot breakdowns, perform preventive maintenance and repair malfunctioning HVAC systems and components.
- Used technical skills, tools and techniques like soldering/brazing to repair parts.
- Complied with safety and hazardous material procedures affecting business operations.
- Receive 5-9 calls per day.
Customer Service Representative
E.J. Welch Company Inc.
Kansas City, KS
01.2018 - 08.2019
- Sold Commercial flooring and supplies for one of the largest distributors in the country.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations Manager and sUAS Pilot
BoE Systems
Kansas City, MO
06.2016 - 01.2018
- Part 107 pilot with over 1000 hours flight time BoE Systems is an aerial LIDAR collection company that specializes in 3d modeling, site surveying, volumetrics, photogrammetry and picture/video inspections.
- Workload: Flying sUAS while collecting data, modeling the data using a multitude of software and maintaining equipment.
- Drone Familiarity: FreeFly Systems: Alta 6, Alta 8 DJI: Matrice 600, Matrice 600 Pro, S900, Phantom 3 Advanced, Phantom 4 Pro, Mavic Pro.
- Developed and implemented daily operations plans such as hardware testing, data collection, data analytics and promotional strategies.
- Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
- Performed accurate calculations of sUAS loads and power needs.
- Investigated and addressed sUAS system issues to enhance usability and improve functionality.
Resident Services Associate/Security
Cordish Company
Kansas City, MO
11.2015 - 06.2016
- Managed entry for Cordish Company's first luxury apartment building and corporate office.
- Collaborated with management to identify ways to improve services for clients.
- Sorted incoming mail and expedited urgent correspondence for immediate attention.
- Received incoming calls and messages and addressed or triage phone requests.
Asst. Operations Manager
Cordish Company
Kansas City, MO
08.2013 - 11.2015
- Oversee security pinch points, housekeeping and responsible for all equipment used in any large events.
- Attended staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
Installation Technician (Contract Overseas)
Total Safety U.S. Inc.
04.2012 - 05.2013
- Installed and maintained gas detection and breathing air systems on various oil rigs to meet Saudi Aramco standards.
- Worked in Saudi Arabia for 3 months and Bahrain for 9 months.
- Maintained high level of safety when installing equipment and during emergencies.
- Responded to any calls as instructed and with utmost efficiency.
Avionics Technician
United States Marine Corps
06.2007 - 08.2008
- Completed preventative and reparative maintenance on aircraft electronics and computer systems.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Performed thorough visual and physical inspections of all electrical parts.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Diagnosed faults and developed resolution plans.
Education
Some College (No Degree) -
Johnson County Community College
Some College (No Degree) -
United States Marine Corps
High School Diploma -
Park Hill High School
Boca Raton Florida Comprehensive Athletic and Nutrition Training -
IMG Sport Academy
Skills
- Advanced computer knowledge (Windows, Mac)
- Troubleshooting components
- Performing maintenance
- Soldering and brazing
- Good communicator
- Personable
- Wide array of software experience
- Technical assistance
- Data formatting
- Quick learner
- Equipment maintenance and repair
- Document management
Certification
- OSHA 10
- Part 107 small sUAS
- CPR
Timeline
eMaint Coordinator
Delaco Steel
12.2020 - Current
HVAC-R Service Technician
Mission Plumbing Heating & Air Conditioning
07.2019 - 11.2020
Customer Service Representative
E.J. Welch Company Inc.
01.2018 - 08.2019
Operations Manager and sUAS Pilot
BoE Systems
06.2016 - 01.2018
Resident Services Associate/Security
Cordish Company
11.2015 - 06.2016
Asst. Operations Manager
Cordish Company
08.2013 - 11.2015
Installation Technician (Contract Overseas)
Total Safety U.S. Inc.
04.2012 - 05.2013
Avionics Technician
United States Marine Corps
06.2007 - 08.2008
Some College (No Degree) -
Johnson County Community College
Some College (No Degree) -
United States Marine Corps
High School Diploma -
Park Hill High School
Boca Raton Florida Comprehensive Athletic and Nutrition Training -
IMG Sport Academy
Similar Profiles
Joseph RushingJoseph Rushing
CDL Truck Driver at Delaco Integrated TerminalsCDL Truck Driver at Delaco Integrated Terminals
Leah AdkinsLeah Adkins
Packing Team Lead at Delaco Kasle ProcessingPacking Team Lead at Delaco Kasle Processing
David RaczDavid Racz
Hi-Lo Operator at Delaco Integrated Terminal LLC (D.I.T.)Hi-Lo Operator at Delaco Integrated Terminal LLC (D.I.T.)
Liza KorshunovaLiza Korshunova
Operations Supervisor at RTS FinancialOperations Supervisor at RTS Financial
Caleb DibbleCaleb Dibble
Pet Sitter at Whitney EndresPet Sitter at Whitney Endres