Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacob Sloan

Lubbock

Summary

Dynamic customer service professional with extensive experience at Domino's Pizza, excelling in complaint handling and active listening. Proven track record of enhancing customer satisfaction through effective conflict resolution and product knowledge. Recognized for training staff and fostering loyalty, resulting in improved operational efficiency and repeat business.


Developed strong communication and problem-solving skills in fast-paced customer service environment at Taco Casa and Taco Villa Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CSR

Taco Villa
01.2025 - Current
  • Line cook-running grills and fryers-helping customers, run cash registers, cleaning
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

CSR

Taco Casa
09.2024 - 01.2025
  • Line cook-prep cook, customer service representative
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

CSR

Domino's Pizza
08.2022 - 09.2024
  • Line cook, working ovens, running registers, expediting orders. training new hires, phones
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Industrial Manufacturing / Emerging Technologies - Manufacturing

South Plains College
Levelland, TX
05-2025

High School Diploma -

Frenship High School
Wolfforth, TX
05-2024

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Active listening
  • Customer service
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution

Accomplishments

  • Industrial Manufacturing / Emerging Technologies certificate

Certification

Industrial Manufacturing/Emerging Technologies Certificate

TABC Certification

Food handlers Certification


Timeline

CSR

Taco Villa
01.2025 - Current

CSR

Taco Casa
09.2024 - 01.2025

CSR

Domino's Pizza
08.2022 - 09.2024

Industrial Manufacturing / Emerging Technologies - Manufacturing

South Plains College

High School Diploma -

Frenship High School

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Jacob Sloan