JACOB SMALL
Dallas,TX
Summary
Dynamic and resourceful professional with a proven track record at Forza Impresa Team, Inc., adept at driving operational excellence and improving team performance. Skilled in Microsoft Excel and exceptional customer service, consistently achieving targets through innovative strategies and strong leadership. Demonstrates unparalleled organizational and planning skills, ensuring efficiency and accuracy in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Executive Assistant to the CFO/Dcument Custodian
Forza Impresa Team, Inc.
Dallas
11.2021 - Current
- Maintain strong communication with clients through phone and email.
- Calendar management, account management, sales support, and creating reports for the team.
- Organized and maintained filing systems.
- Coordinated resources across various corporate functions efficiently.
- Managed multiple administrative tasks with proactive approach.
- Compiled data efficiently.
- Maintained stock levels to ensure availability of necessary resources.
- Provided support to team upon request.
- Participated in designated meetings and documented outcomes.
- Ensuring utmost discretion in all matters.
- Executed relevant assignments as needed.
- Developed reports to monitor progress of financial objectives set by the CFO.
Assistant Salon Manager
Ceron Salon
03.2020 - 10.2021
- Consistently focused on customer satisfaction and top-tier service.
- Maintained superior merchandising standards.
- Hired, trained, and coached a team of knowledgeable Associates.
- Delegated responsibilities to improve workflow.
- Consistently engage in effective communication with salon personnel.
- Assisted in managing daily operations of the salon including staffing, customer service, and inventory control.
- Developed and maintained positive relationships with clients to ensure repeat business.
- Supervised all employees in the salon to ensure quality services were provided to customers.
- Maintained records of client's services, appointments, payments. using software such as Salon Iris or Booker.
Administrative Coordinator
Advanced Skin Fitness
06.2018 - 02.2020
- Optimized schedules to full capacity, maintaining monthly targets.
- Inspired associates to excel through exceptional leadership.
- Validated weekly syringe inventory ensuring accuracy.
- Educated team members on newly acquired products and procedures.
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple executives.
- Provided administrative support to various departments within the organization.
- Assisted with onboarding of new employees by providing information packets and training materials.
Retail Operations Manager
ULTA Beauty
Dallas, TX
01.2015 - 06.2018
- Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards
- Conducted product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment as directed.
- Supported ongoing improvement by rolling out company initiatives.
- Attract, hire, and retain a diverse team of top talent
- Train, coach, and develop associates using company programs, tools, and resources
- Create an environment that inspires and encourages the growth and engagement of associates
- Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support
- Meet or exceed goals related to total store sales, inventory, and operational excellence
- Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business
Education
High School Diploma -
Plano East Senior High
Plano01.2012
Skills
- ENERGETIC
- ORGANIZED
- RESOURCEFUL
- QUICK
- DEPENDABLE
- PURPOSEFUL
- WELL-BALANCED
- TIMELY
- RELIABLE
- KIND
- STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS
- EXCEPTIONAL CUSTOMER SERVICE/MANAGEMENT SKILLS
- ORGANIZATION SKILLS
- PLANNING SKILLS
- ADAPTABLE
- ABILITY TO WORK EFFICIENTLY WITH MINIMAL SUPERVISION
- TIME MANAGEMENT
- MICROSOFT WORD
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
- WINDOWS
- ADVANCED WITH INTERNET
- PHONE SYSTEMS
- TECHNICAL ISSUES
- DATA ENTRY
- 10-KEY
- ATTENTION TO DETAIL
- HIGH LEVEL OF ACCURACY
- INVENTORY
- CASH HANDLING
- MARKETING
Affiliations
I own and operate a small, successful Photography Business and have done so for 2 years now.
Timeline
Executive Assistant to the CFO/Dcument Custodian
Forza Impresa Team, Inc.
11.2021 - Current
Assistant Salon Manager
Ceron Salon
03.2020 - 10.2021
Administrative Coordinator
Advanced Skin Fitness
06.2018 - 02.2020
Retail Operations Manager
ULTA Beauty
01.2015 - 06.2018
High School Diploma -
Plano East Senior High
Similar Profiles
Antonio MastrocolaAntonio Mastrocola
Responsabile Economico e Amministrativo at impresa di famigliaResponsabile Economico e Amministrativo at impresa di famiglia
Anna VillaniAnna Villani
Rappresesentante Legale at C.D.F. SRL Impresa SocialeRappresesentante Legale at C.D.F. SRL Impresa Sociale
Oluwatoyin Akeem AbubakarOluwatoyin Akeem Abubakar
Civil Construction Supervisor at Impresa Costruzioni Maltauro (Grupo ICM S.p.A.) - QatarCivil Construction Supervisor at Impresa Costruzioni Maltauro (Grupo ICM S.p.A.) - Qatar