Jacob Smallman
Liverpool,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice Lineman
Utility Lines Construction Services
07.2022 - Current
- Worked with construction crews to route and re-route power lines around new builds via above-ground lines.
- Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.
- Assisted in the completion of complex projects, such as high-voltage distribution line installations and maintenance operations.
Sales Representative
TJ Sheehan Distribution
05.2018 - 01.2022
- Demonstrate strong leadership abilities by training new staff members and developing their skill sets to reflect positively in accordance to company goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Adapted seamlessly to a variety of work assignments within different company accounts in order to maximize efficiency and productivity.
Marketing Intern, Crew Member
Theatre DuJour
03.2017 - 05.2017
- Advertised to companies and organizations in the local New York area to gain exposure for events.
- Recorded sales transactions while keeping an organized database of customers.
- Operated sound board to emphasize show aspects and increase overall experience for the audience.
Grocery Sales Associate
Wegmans
05.2014 - 06.2015
- Directed customers in finding desired products in effort to ensure a positive and efficient experience; adhered to the highest in customer satisfaction standards.
- Organized and maintained an entire department by refilling and restocking any necessary areas along with making sure customers were aware of and had easy access to any and all desired products.
- Collaborated with other departments to help familiarize myself with the full scope of operations, while applying knowledge gained, in order to improve interdepartmental communication and customer service.
Education
Southeast Lineman Training Center
Trenton, GA04.2022
Bachelor of Science in Business Administration -
State University of New York (SUNY) College at Oswego
Oswego, NY05.2019
Skills
- Hand-tool proficiency
- Electrical power line installation
- Business to business relations
- Exemplary marketing techniques
Certification
- CDL Class A
- Certified First Aid/CPR
- CIA Crane Certification
Coursework
- Strategic Communication in Business
- Project Management
- Operations Management
- Marketing principles
- Management Policy & Simulation
- Consumer Behavior
Timeline
Apprentice Lineman
Utility Lines Construction Services
07.2022 - Current
Sales Representative
TJ Sheehan Distribution
05.2018 - 01.2022
Marketing Intern, Crew Member
Theatre DuJour
03.2017 - 05.2017
Grocery Sales Associate
Wegmans
05.2014 - 06.2015
Southeast Lineman Training Center
Bachelor of Science in Business Administration -
State University of New York (SUNY) College at Oswego
- CDL Class A
- Certified First Aid/CPR
- CIA Crane Certification
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