Jacob Solakyan

• Managed daily operations for a successful small business, ensuring efficient marketing and quality services.
• Interacted well with customers to build connections and nurture relationships.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Diversified product offerings to meet changing customer needs and tap into new markets.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Met with customers to assess needs, financial status, and eligibility.
• Nurtured new business leads through targeted outreach, cultivating a pipeline of prospective clients.
• Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

• Sorted and organized files, spreadsheets, and reports.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Communicated with law firms and paralegals to gather information for lawsuits.
• Researched statutes, decisions, legal articles, and codes.

Supervisor: Steve Gambaryan