Jacob Solis
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Technician/Project Engineer
Jacobs Engineering, NASA
2022.08 - 2023.08
- Performs tasks which require mainly physical abilities and effort involving little or no specialized skill or prior work experience
- Maintained, utilized, and repaired entrusted equipment and tools, including hand tools and power tools
- Carried out other miscellaneous duties and responsibilities around the job sites as requested
- Determined and scheduled priorities as required to progress engineering work.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Loads and unloads trucks and other conveyances; moves supplies and materials to proper location by wheelbarrows or hand trucks; stacks materials for storage or binning; collects refuse and salvageable materials
- Receiving and documenting merchandise for delivery or return
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Monitored field-level performance and reported on the status and potential improvements through research and root cause analysis
- Assisted the Supply Chain functions with qualifying and monitoring outside manufactures and suppliers
- Participate in Hazardous Material (HAZMAT) training, certification, and Emergency Response Team program.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Customer Service Attendant /Carwash Customer Service Attendant /Operator Specialist
Buccee's
2019.01 - 2022.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Execute frequent inspections of the assigned wash grounds and vending area to maintain cleanliness
- Perform repair and preventative maintenance to wash, vacuum, and vending equipment
- Administer lane and tunnel flow management
- Interact professionally with other team members and customers
- Administer lane and tunnel flow management
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Interact professionally with other team members and customers
- Perform other duties as business needs require
- Work on the store’s busiest days, weekends, and holidays as needed
- Work a rotating schedule that alternates between day and night, schedules are released bi-weekly as needed.
Coach Instructor
Westwood Gymnastics Academy
2014.07 - 2022.09
- Developed and implemented new drills and activities to increase student engagement and growth.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assessed student progress and provided feedback to improve technique and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Developed relationships with clients to provide ongoing support and encouragement.
- Setting goals and deadlines for every student to see growth and improvement
- Used active listening to understand each individual member player challenges and assist in creating personal goals
Customer Service Representative
HEB Grocery Store
2011.06 - 2014.07
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Applied Science - Business Administration And Management
Houston Community College
Houston, TX05.2017
High School Diploma -
Katy High School
Katy, TX06.2014
Skills
- Microsoft Word
- Type
- Excel
- Kronos
- UKG
- Adobe
- Customer Service
- Oral Communication
- Written Communication
- Troubleshooting
- Communication
- Problem solving
- Time management
- Organization
- Adaptability
- Leadership
- Critical Thinking
- People Soft
- Data Entry
- Customer Service Driven
Additional Information
- Referrals Available upon request.
Timeline
Technician/Project Engineer
Jacobs Engineering, NASA
2022.08 - 2023.08
Customer Service Attendant /Carwash Customer Service Attendant /Operator Specialist
Buccee's
2019.01 - 2022.07
Coach Instructor
Westwood Gymnastics Academy
2014.07 - 2022.09
Customer Service Representative
HEB Grocery Store
2011.06 - 2014.07
Associate of Applied Science - Business Administration And Management
Houston Community College
High School Diploma -
Katy High School
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