April Garcia
15009 Rancho Del Sur Dr,TX
Summary
Compassionate and detail oriented Medical Assistant graduate with hands-on clinical externship experience in a cardiology clinic. Skilled in patient intake, vital signs, EKGs, cardiac stress testing, patient care, and administrative medical office procedures including insurance verification, referrals, and prior authorizations. Experienced working in fast paced environments while maintaining professionalism, accuracy, and compassionate patient communication. Fluent in English and Spanish with strong teamwork, multitasking, and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
Dr Aung Min
El Paso, TX
03.2026 - 05.2026
- Assisted with patient intake and documentation processes to ensure accurate information capture.
- Performed patient intake by obtaining medical histories, medication lists, chief complaints, and vital signs.
- Conducted EKGs, cardiac stress tests, and assisted with monitoring patients during cardiovascular procedures.
- Educated patients on heart health, medications, treatment plans, and common cardiac conditions.
- Assisted providers with patient care while maintaining professionalism and compassionate communication.
- Recorded blood pressure, pulse, oxygen saturation, height, weight, and other clinical information accurately in EHR systems.
- Prepared exam rooms, maintained infection control standards, and ensured proper sanitization of equipment.
- Assisted with insurance verification, prior authorizations, ICD coding support, referrals, and scheduling appointments.
- Managed administrative duties including answering phones, updating patient charts, scanning documents, and coordinating patient care.
- Worked closely with cardiologists and healthcare staff in a fast-paced specialty clinic environment.
- Maintained HIPAA compliance and patient confidentiality at all times.
- Supported scheduling of appointments and managed communication with patients to enhance service delivery.
- Learned and utilized medical software for record-keeping and appointment management effectively.
- Collaborated with team members to streamline administrative tasks, improving overall office efficiency.
Volunteer
Red Sands Head Start
El Paso, TX
06.2025 - 05.2026
- Managed inventory of supplies, ensuring availability for all planned activities and events.
- Assisted with special events and programs.
- Increased cultural awareness with organization of multicultural festivals.
- Helped supervise students during field trips and school functions while ensuring student safety and organization.
- Assisted with event setup, coordination, and communication with parents and staff.
- Demonstrated strong teamwork, patience, and leadership skills while working with children and faculty.
- Helped maintain a positive and welcoming environment for students and families.
Customer Service Representative
Alorica
El Paso Tx
01.2024 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery and resolve complex issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Inventory Clerk
RGIS Inventory
El Paso, TX
08.2020 - 02.2021
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Completed forecasts to determine needed inventory.
- Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
- Maintained accurate log of discrepancies pertaining to identified stolen or damaged merchandise to process and alleviate losses from inventory.
- Responded all inquiries and questions to customers shopping and directed them with store designated associate's to help them out to keep working on inventory.
Cashier
Churches Chicken
El Paso, TX
10.2019 - 07.2020
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with completing end-of-day counts and securing funds.
- Received payments with cash and debit or credit cards and issued receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Associate of Applied Science - Medical Assitance
Southwest University
El Paso, TXAssociate of Arts - Business
El Paso Community College
El Paso, TX06-2020
High School Diploma -
Clint Early College Academy
El Paso, TX05-2020
Skills
- Fluent in Spanish and English
- Patient intake and patient care
- Vital signs and documentation
- EKG administration
- Cardiac stress testing
- Insurance verification
- Prior authorizations and referrals
- ICD coding familiarity
- HIPAA compliance
- Strong communication skills
- Compassionate patient relations
- Multitasking in fast-paced clinical environments
Certification
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
- Certified EKG Technician
Timeline
Intern
Dr Aung Min
03.2026 - 05.2026
Volunteer
Red Sands Head Start
06.2025 - 05.2026
Customer Service Representative
Alorica
01.2024 - 04.2025
Inventory Clerk
RGIS Inventory
08.2020 - 02.2021
Cashier
Churches Chicken
10.2019 - 07.2020
Associate of Applied Science - Medical Assitance
Southwest University
Associate of Arts - Business
El Paso Community College
High School Diploma -
Clint Early College Academy