Jacob Sorensen

• Optimized workflow for project completion by effectively delegating tasks to team members.
• Enhanced customer satisfaction by efficiently diagnosing and repairing complex plumbing issues.
• Streamlined inventory management, ensuring availability of necessary parts for successful project completion.
• Implemented preventive maintenance programs for clients, prolonging the lifespan of their plumbing systems.
• Adapted quickly to new technologies within the trade, staying up-to-date on advances in tools and materials to provide clients with cutting-edge solutions.
• Established a solid reputation as a trusted lead plumber in the community through consistent delivery of top-notch services.
• Conducted thorough inspections of plumbing systems, identifying potential issues before they became costly problems.
• Responded promptly to emergency service calls, mitigating damages caused by burst pipes or other critical issues.
• Ensured compliance with local building codes through diligent adherence to industry standards and best practices in every project undertaken.
• Collaborated with general contractors to ensure seamless integration of plumbing systems in new construction projects.
• Maintained a safe working environment by strictly adhering to safety protocols and regulations.
• Increased client retention through exceptional communication skills and timely resolution of concerns.
• Reduced callbacks by consistently providing high-quality workmanship on all plumbing installations and repairs.
• Upheld company''s high standards of professionalism through courteous interactions with clients, contractors, and vendors.
• Filled pipe systems with water and air to determine location of leaks.
• Offered guidance and training to junior team members.

• Assisted licensed plumbers in installation and repair of plumbing systems.
• Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
• Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
• Followed safety practices and procedures to reduce on-site risks.
• Installed plumbing systems and fixtures in residential and commercial properties.
• Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
• Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
• Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
• Offered guidance and training to junior team members.
• Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
• Tested for leaks in new and repaired systems to verify functional and safe working condition.
• Listened to instructions from journeyman plumber, gaining valuable onsite job training.
• Performed basic and semi-skilled work under supervision and instruction from lead plumber.
• Safely handled tools and equipment in large-scale projects.
• Organized and moved materials from truck to job site to support project requirements.
• Filled pipe systems with water and air to determine location of leaks.
• Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
• Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
• Developed positive working relationships with team members through effective communication and collaboration strategies.
• Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

started out in the lot with cart organization and maintaining a clean and safe lot

moved into building and lumber to bring in large merchandise like 2by4s concrete, all sorts of building merchandize with a forklifts and other larger machinery

then to the garden department to bring in mostly large palletized merchandise like block, pavers, mulch, excerta.

then the last department i worked in was the plumbing department where i was able to learn lots of product knowledge which gave me an advantage when i started my plumbing career.

• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.