Jacob Soule
Chester,VA
Summary
Versatile and dynamic professional with a proven track record at Dicks Sporting Goods, excelling in customer service and technical expertise in bicycle maintenance. Demonstrated leadership as a Manager at McDonald's, enhancing team performance and customer satisfaction. Skilled in problem-solving, teamwork, and proficient in C++ coding, adept at driving projects to completion with professionalism and adaptability. Desiring to further advance acquired skills gained during degree studies and previous work experience. Excellent communication, organizational and time management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate / Bike Technician
Dicks Sporing Goods
01.2021 - Current
- Provided excellent customer service with prompt and accurate responses to customer inquiries
- Maintained dedication to customer satisfaction while upholding the values of the company
- Communicated with all departments to maximize sales and quality of shopper’s
- Assisted customers in selecting bicycles, accessories, and repair services based on their needs.
- Repaired, assembled, and maintained a variety of bicycles, ensuring quality and safety standards were met.
- Provided technical expertise and troubleshooting for bike issues, including gear adjustments, brake repairs, and wheel truing.
- Educated customers on bike maintenance and proper use of cycling equipment.
- Managed inventory, processed sales transactions, and maintained a clean and organized workspace.
Manager
McDonald's
04.2017 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Electrical Engineering
Arizona State University
Tempe, AZ01-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Effectively builds and designs circuits to meet project requirements
- Rudimentary coding skills and excellent understanding of code C and C
- Excellent communication skills
- Professionalism
- Excellent adaptability to new projects and issues
- Innate drive for hands-on and conceptual problem-solving
- Well-versed in Microsoft Office including Word, Excel, and Powerpoint
Certification
- ServSafe Food Handler's Certification
- Advanced Bike Tech Certification Dicks Sporting Goods 2023-2025
Languages
English
Full Professional
Interests
- Auto Repair/Restoration
- Electronics and Circuit Building
- Avid Reader
- DIY and Home Improvement
- I like working with my hands and fixing things
- Strategy Games
- Playing Sports
- Hiking
- Strength Training
Timeline
Sales Associate / Bike Technician
Dicks Sporing Goods
01.2021 - Current
Manager
McDonald's
04.2017 - 01.2021
- ServSafe Food Handler's Certification
- Advanced Bike Tech Certification Dicks Sporting Goods 2023-2025
Bachelor of Science - Electrical Engineering
Arizona State University
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