Jacob Spainhower
South Ogden,UT
Summary
Proven track record in enhancing customer satisfaction and reducing pest infestations, as demonstrated at Bugnappers LLC. Skilled in chemicals handling and safety protocols, I excel in problem-solving and building client relationships. Dependable and adaptable, I significantly improve service efficiency and safety standards, contributing to a notable decrease in callbacks.
Overview
10
10
years of professional experience
Work History
Pest Control Technician
Bugnappers LLC
03.2020 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
Grocery Stocker
Valley Market
08.2019 - 03.2020
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
Service Champion
Taco Bell
03.2018 - 08.2019
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
Door-to-Door Sales Representative
Aptive Environmental
04.2017 - 07.2017
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Sandwich Artist
SUBWAY®Restaurants
02.2015 - 11.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Weber High School
Pleasant View, UT05.2017
Skills
- Dependable and reliable
- Pest Removal
- Safety Protocols
- Chemicals handling
- Valid Utah driver's license
- Equipment Maintenance
- Adaptable
- Equipment and tools
- Communicative and articulate
- Equipment Troubleshooting
- Customer Education
- Problem-Solving
Timeline
Pest Control Technician
Bugnappers LLC
03.2020 - Current
Grocery Stocker
Valley Market
08.2019 - 03.2020
Service Champion
Taco Bell
03.2018 - 08.2019
Door-to-Door Sales Representative
Aptive Environmental
04.2017 - 07.2017
Sandwich Artist
SUBWAY®Restaurants
02.2015 - 11.2016
High School Diploma -
Weber High School