Jacob Spencer
Richmond,TX
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Design Consultant
West Shore Home
01.2024 - 05.2024
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Enhancing client satisfaction by 30% through personalized design recommendations that resonated with their specific preferences and project goals.
- Streamlining project timelines, reducing the average design process duration by 15%, which allowed quicker project completion while maintaining high-quality standards.
- Achieving a 20% increase in repeat business, with clients returning for additional projects or referring my services to others, reflecting strong customer relationships and trust in my design capabilities.
- Coordinated with other consultants such as engineers, lighting designers, or landscape architects for well-rounded project outcomes.
- Collaborating across disciplines, leveraging input from architects, interior designers, and branding experts, which resulted in a cohesive and holistic approach to design that catered to both the clients’ immediate and long-term needs.
IT Specialist
Newport News Shipbuilding
07.2021 - 12.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Streamlined asset management for over 150 devices, ensuring accurate tracking and up-to-date configurations through an efficient Image Refresh process, leveraging insights gained from my submarine experience.
- Conducted regular system audits and assessments, implementing security measures to protect PII and maintain system integrity, informed by stringent naval security protocols.
- Completed over 200 hours of system maintenance, improving performance and reliability by approximately 30%, utilizing best practices from my background in shipboard IT operations.
- Deployed software updates, patches, and security enhancements to more than 100 devices, effectively reducing vulnerabilities and increasing overall functionality.
- Utilized AnyDesk to provide remote support to over 75 users, achieving a 40% improvement in issue resolution times and minimizing disruptions to daily operations.
- Collaborated with cross-functional teams to troubleshoot system-related issues, resulting in a 25% reduction in system downtime during my tenure.
- Documented system configurations and developed accessible records, enhancing future maintenance efficiency and troubleshooting efforts, with a focus on clear communication and documentation honed in the shipyard.
- Identified and executed several system enhancements, leading to a 20% improvement in overall system speed and productivity, drawing from insights gained while optimizing submarine IT systems.
- Provided end-user support and training to employees, enhancing their proficiency and enabling more effective use of IT resources, ensuring they operate within a disciplined framework similar to that used on submarines.
Information Technology Specialist
USN
07.2015 - 07.2021
- Troubleshot and resolved issues in Outlook, email systems, and distribution lists, significantly reducing downtime and boosting communication efficiency.
- Provided IT support across phone, email, and ticket systems, maintaining a 95% resolution rate and high user satisfaction.
- Managed Active Directory for over 2,300 user accounts, handling password resets, access controls, and account setups across Top Secret, Classified, and Unclassified networks.
- Oversaw the configuration and maintenance of 110+ virtual servers, routers, and switches, ensuring consistent performance across secure environments.
- Completed more than 180 hours of system upgrades and server maintenance, ensuring data integrity and optimal network availability.
- Administered 320+ PKI certificates, ensuring secure access to classified systems and safeguarding sensitive information.
- Conducted regular patch management and vulnerability scans, maintaining compliance with DoD cybersecurity protocols and reducing risks.
- Led the successful upgrade of a LAN system to the CANES platform, achieving a seamless transition with zero data loss.
- Streamlined document management processes using Microsoft SharePoint, improving team collaboration and reducing downtime in critical workflows.
- Managed IT procurement, overseeing budgeting and the acquisition of hardware and software, optimizing resource allocation.
- Trained and mentored a team of 25 junior IT specialists, fostering knowledge sharing and boosting team productivity.
- Contributed to obtaining the Authority to Operate (ATO) certification by adhering to NIST and DoD cybersecurity standards, enhancing network security.
- Awarded the Navy Marine Corps Achievement Medal for excellence in IT support and leadership
Education
Bachelor of Science - Cyber Security
ICOHS College
San Diego, CA09-2025
Skills
- Problem-solving skills
- IT Troubleshooting
- Technical issue analysis
- Application support
- Network Administration
- Information Security
Certification
- Google IT Support Professional Certificate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Design Consultant
West Shore Home
01.2024 - 05.2024
IT Specialist
Newport News Shipbuilding
07.2021 - 12.2023
Information Technology Specialist
USN
07.2015 - 07.2021
Bachelor of Science - Cyber Security
ICOHS College