Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Spicer

Grand Rapids,MI

Summary

Enthusiastic manager offers several years of experience in leadership roles. Excellent interpersonal skills and problem solver with resourceful and flexible approach to team management. Knowledgeable about human resources procedures and best practices to maintain effective operational output. Looking to use my current skill set and expand knowledge in a new field.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Hancock
Grand Rapids, MI
09.2021 - Current
  • Direct recruitment processes by reviewing resumes, conducting interviews, and initiating job offers to qualified candidates.
  • Lead new hire orientation and inform new hires of various company benefits, policies, and expectations.
  • Manage payroll, ensure daily profits are accurately balanced and deposited, and oversee timekeeping systems.
  • Conduct formal employee performance reviews for annual wage increases, in addition to frequent check-ins to identify issues and provide feedback.
  • Coordinate with the General Manager to develop and implement strategic plans for customer satisfaction, business reputation, and employee retention.
  • Manage daily operations of the store, including supervising staff, customer interaction, and uphold consistent principles.
  • Adapt and create a plan of action when unexpected customer and vendor issues arise by evaluating the situation and presenting a solution.
  • Complete thorough opening, closing, and shift-change functions to maintain operational standards each day.
  • Prepare weekly schedules for staff members based on varying availability.
  • Initiate cost-saving measures to optimize operational expenses by analyzing labor costs and product usage.
  • Negotiate with vendors to secure favorable terms and pricing on essential products.

Team Member

Whole Food Market
Ann Arbor, MI
11.2020 - 09.2021
  • Prioritized positive customer interactions to ensure satisfaction.
  • Collaborated with team members to achieve daily goals.
  • Flexed to multiple departments based on operational need.
  • Took inventory of product and submitted to management.

Education

Bachelor of Arts - Communications

Central Michigan University
Mount Pleasant, MI
09-2020

Skills

  • Team leadership expertise
  • Operations management
  • Workflow coordination
  • Vendor relationship management
  • Staff training and development
  • Customer retention
  • Budgeting and cost control

References

References available upon request.

Timeline

Assistant General Manager

Hancock
09.2021 - Current

Team Member

Whole Food Market
11.2020 - 09.2021

Bachelor of Arts - Communications

Central Michigan University

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Jacob Spicer