Jacob Spooner
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Specialist and sales
Bulwark Exterminating
Charlotte, USA
01.2024 - Current
- First point of contact for any questions related to Bulwark products, technical questions, billing, and beyond by receiving inbound calls from consumers
- Document all customer records based on most recent interactions by updating information on the company database
- This led to more accurate customer service, ultimately improving customer satisfaction
- Be an educator first and foremost, and a company advocate second, leaving customers with more knowledge of Bulwark after every interaction
- Perform root cause analysis, and provide feedback for product issues reported by customers
- Take responsibility for every presented issue until it is resolved to make sure the customer's experience is exceptional
- Adhere to team's outlined goals of customer satisfaction and positive sentiment
Service Technician and Salesperson
Bulwark Exterminating
Charlotte, USA
04.2021 - 01.2024
- Provide knowledge of company products and critical support to customers
- This impacts the organization by establishing a definitive brand and positive relationships with clients ultimately improving every aspect of business
- Keep customers informed of pest issues while upselling company products as best ways to treat them
- SPCC registered technician
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction, providing 100% satisfactory customer experience
- Utilized computer systems to upload records, schedule conferences to promote brand and cultivate public relations, and develop key reports for management use on time and attendance
Inventory Specialist and Administrative Assistant
Knowledge Management Inc.
Albany, USA
02.2019 - 04.2021
- Work extensively with Defense Logistics Agency (DLA) Disposition services, disposing of or selling used or outdated military equipment
- This assures general upkeep and organization of assigned DLA lot
- Work with a team to take inventory of military warehouses, accounting for thousands of items
- Provide updates to administration with professional communication skills; proficient with all administrative duties to include, data entry, filing, emails, deciphering complex military code
- Record all pertinent information utilizing computer systems and mobile devices to assure all data is digitized and easily accessible
- Obtained and maintained security clearance
Inventory Control Specialist
Lineage Logistics
Albany, USA
03.2017 - 02.2019
- Electronically receive and input inbound shipments and remove outbound shipments from the inventory system
- Process requests from management in a timely manner using clear communication with the team to ensure a smooth work environment
- Continuously keep shipping/receiving dock sanitized while assuring product and cold storage rooms are tidy, safe, and up to FDA standards
- This assures all quadrants of the work area are audit ready
Education
Associate of Science - Business Administration
UNC Charlotte
01-2027
H.S. Diploma -
Lee County High School
Leesburg, GA03-2017
Skills
- Providing world-class customer service
- Precision/Attention to detail
- Record and time management
- Management skills
- Remote work experience
References
- Chad Beck, IT Manager, Friend / Former Manager, (803) 586-6940, Chadbeck@CGI.com
- Austin Struckmeyer, HR Specialist, Former Colleague, (571) 214-4312, austin.r.struckmeyer.naf@mail.mil
- Matthew Leone, Junior Editor, Friend, (661) 917-6188, Matthewvleone@gmail.com
Internshipsandvolunteering
- CGI, Internship, Learned the future of RFID inventory strategies., Attached RFID tags to military assets and digitally placed them into top secret USMC database., Held security clearance and interned for CGI while contracted with KMI., Prepared statistical reports to aid management's decision making and help lead to less inventory loss.
- Costar Group, Internship. Taught how to edit for multiple platforms, write headlines that are tailored for print and digital audiences., Taught to detect problems in stories and edit for clarity., Taught several ways to write captions specifically for photo galleries.
- National Park Services, Volunteer. Volunteered for summer with friends to keep some of the parks clean of trash and keeping trails clear., Coordinated with NPS in order to abide by rules and regulations regarding wildlife.
Timeline
Remote Customer Service Specialist and sales
Bulwark Exterminating
01.2024 - Current
Service Technician and Salesperson
Bulwark Exterminating
04.2021 - 01.2024
Inventory Specialist and Administrative Assistant
Knowledge Management Inc.
02.2019 - 04.2021
Inventory Control Specialist
Lineage Logistics
03.2017 - 02.2019
Associate of Science - Business Administration
UNC Charlotte
H.S. Diploma -
Lee County High School
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