Jacob Spruill
Maxwell,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard (Level III Commissioned)
ALLIED UNIVERSAL
08.2025 - Current
- Responsible for maintaining a secure and controlled environment within a high-profile corporate campus. Conducted access control monitoring, routine patrols, and incident response in accordance with strict security protocols. Documented daily activity reports, supported emergency response procedures, and ensured compliance with safety and security standards while providing professional interaction with employees, vendors, and visitors.
- Full-time
- 08/2025 – Present
Repair Supervisor
SCHULTZ COMMUNICATIONS INC.
01.2023 - 05.2025
- Supervised technical repair operations focused on telecommunications and fiber optic systems. Led technicians in diagnosing and resolving complex network and equipment failures, often with limited documentation. Improved repair workflows to reduce turnaround time, trained team members on advanced troubleshooting techniques, and ensured quality control and compliance with technical standards.
- Full-time
- 01/2023 – 05/2025
Field Technician
WORLDWIDE TECHSERVICES
01.2021 - 01.2023
- Performed diagnostics, troubleshooting, and repair of desktop and laptop systems in both on-site and shop environments. Installed and configured operating systems, hardware components, and software applications. Provided technical support to clients, resolved issues efficiently, and ensured systems were fully functional and optimized for performance.
- Full-time
- 01/2021 – 01/2023
Store Manager
DOLLAR GENERAL
02.2020 - 02.2021
- Oversaw all aspects of daily store operations, including team leadership, inventory control, merchandising, and financial performance. Responsible for hiring, training, and developing staff while maintaining a high standard of customer service and operational efficiency. Managed scheduling, cash handling, and compliance with company policies, while driving sales through effective product placement and loss prevention strategies. Demonstrated the ability to lead in fast-paced environments, resolve issues quickly, and consistently meet or exceed performance goals.
- Full-time
- 02/2020 – 02/2021
Store Manager
PET SUPERMARKET
03.2018 - 03.2020
- Directed all aspects of store operations including employee management, inventory control, and customer engagement. Built product knowledge expertise within the team to improve customer guidance and sales outcomes. Maintained store standards, handled scheduling and payroll responsibilities, and developed strategies to increase customer loyalty and store performance.
- Full-time
- 03/2018 – 03/2020
Support Manager
WAL-MART
05.2012 - 04.2018
- Managed daily store operations with a focus on team leadership, customer service, and operational efficiency. Supervised and coached associates, resolved customer and operational issues in real time, and supported inventory control and merchandising standards. Acted as a key decision-maker in high-pressure situations while ensuring compliance with company policies and maintaining store performance metrics.
- Full-time
- 05/2012 – 04/2018
Education
High School Diploma -
Resolute Academy
Dallas, TXSkills
- Access Control Systems
- Adaptability
- Asset Management
- Attention to Detail
- Cash Handling
- Communication Skills
- Compliance & Policy Enforcement
- Computer Diagnostics
- Conflict Resolution
- Critical Thinking
- Customer Issue Resolution
- Customer Service
- Driver Installation & Configuration
- Emergency Response
- Fast-Paced Environment Management
- Fiber Optic Repair
- Field Service Operations
- First-Principles Thinking
- Hardware Troubleshooting
- Hiring & Onboarding
- Incident Response
- Inventory Control
- Laptop & Desktop Repair
- Leadership Under Pressure
- Loss Prevention
- Merchandising
- Multitasking
- Network Equipment Troubleshooting
- On-Site Technical Support
- Operating System Installation
- Performance Coaching
- Peripheral Setup & Support
- POS Systems
- Preventive Maintenance
- Problem Solving
- Process Improvement
- Quality Control
- Remote Troubleshooting
- Report Writing
- Safety Procedures
- Sales Operations
- Scheduling & Workforce Management
- Security Monitoring
- Software Troubleshooting
- Staff Training & Development
- Store Operations Management
- Surveillance Systems
- Team Leadership
- Technical Documentation
- Telecommunications Repair
- Ticketing Systems
- Time Management
- Workflow Optimization
Certification
- GOOGLE CYBERSECURITY CERTIFICATE Google
- STATE-ISSUED SECURITY GUARD CARD – LEVEL III COMMISSIONED
Timeline
Security Guard (Level III Commissioned)
ALLIED UNIVERSAL
08.2025 - Current
Repair Supervisor
SCHULTZ COMMUNICATIONS INC.
01.2023 - 05.2025
Field Technician
WORLDWIDE TECHSERVICES
01.2021 - 01.2023
Store Manager
DOLLAR GENERAL
02.2020 - 02.2021
Store Manager
PET SUPERMARKET
03.2018 - 03.2020
Support Manager
WAL-MART
05.2012 - 04.2018
High School Diploma -
Resolute Academy