Jacob Spurling
Blue Ridge,GA
Summary
Dynamic Inside Sales Representative with a proven track record at Ed’s Supply Inc., excelling in customer relationship management and upselling techniques. Achieved consistent sales growth by fostering strong client relationships and delivering tailored solutions. Known for exceptional customer service and attention to detail, driving satisfaction and loyalty in a competitive market.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Ed’s Supply Inc.
08.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Substation Technician
Phillips and Jordan
06.2021 - 07.2023
- Supported the integration of renewable energy sources into substation operations, contributing to a more sustainable power grid infrastructure.
- Continuously updated technical knowledge by attending industry conferences, workshops, and training programs, ensuring my expertise remained current with evolving technologies and best practices.
- Streamlined communication between departments by acting as liaison between substation operators, field technicians, and management teams during project planning phases.
- Improved the reliability of substations by identifying potential vulnerabilities through regular risk assessments and implementing necessary mitigating actions.
- Maintained accurate documentation of all maintenance activities, contributing to improved record-keeping practices within the organization.
- Collaborated with engineers to design, install, and test new substation equipment, ensuring optimal performance.
- Expedited repair times for faulty equipment by maintaining an organized inventory of spare parts and tools readily available at each job site.
Education
Copper Basin High School
Copperhill, TN05.2021
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Data entry
- Interpersonal communication
Timeline
Inside Sales Representative
Ed’s Supply Inc.
08.2023 - Current
Substation Technician
Phillips and Jordan
06.2021 - 07.2023
Copper Basin High School
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