Jacob Stanford
Fulton
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and complex problem-solving. Enhanced customer satisfaction through strategic engagement and data analysis. As a Mill Operator at North American Tape, optimized production efficiency and implemented lean manufacturing principles, showcasing strong attention to detail and effective communication skills.
Overview
2
2
years of professional experience
Work History
Set Up Associate
Walmart
03.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Mill Operator
North American Tape
01.2023 - 08.2024
- Demonstrated versatility by operating various types of milling machines as required based on production needs.
- Gained expertise in multiple areas of mill operations, allowing for seamless transitions between roles when needed due to absences or personnel changes.
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
- Implemented lean manufacturing principles into daily routines, reducing waste while maintaining high-quality outputs.
- Served as a reliable resource for management, providing accurate information on production metrics when requested for reporting purposes.
- Facilitated smooth shift handovers by providing clear documentation of tasks completed and any outstanding items requiring attention.
- Enhanced product quality with strict adherence to safety protocols and standard operating procedures.
- Assisted in the development of training materials for new hires, ensuring all employees were equipped with necessary knowledge and skills for success.
- Reduced downtime for equipment repairs by conducting regular inspections and identifying potential issues before they became critical.
- Managed raw material inventory levels, coordinating with suppliers to ensure timely delivery of materials as needed.
- Maintained accurate records of production data, using this information to inform future adjustments and improvements.
- Identified bottlenecks in the production process through close monitoring of workflow patterns.
- Provided support during equipment upgrades or installations, helping to minimize disruptions to production schedules.
- Increased overall output, utilizing effective communication skills to coordinate with team members and streamline processes.
Education
Indian River
Philadelphia, NYSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
- Work Planning and Prioritization
- New hire training
Languages
English
Native or Bilingual
Timeline
Set Up Associate
Walmart
03.2025 - Current
Mill Operator
North American Tape
01.2023 - 08.2024
Indian River
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