Overview
Work History
Education
Certification
References
Timeline
Generic
Jacob Stephens

Jacob Stephens

President
Rochelle,Georgia (GA)

Overview

18
18
years of professional experience
1
1
Certification

Work History

President

Yess Home Center
04.2021 - 04.2023
  • Led operational team in development, rollout, and management of new product lines.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Represented organization at industry conferences and events.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Established innovative policies to improve organizational performance and increase customer satisfaction.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Supported project management team for optimal performance.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Regional Manager

Yess Home Center
05.2019 - 04.2021
  • Defined locations, dealers and investors to drive product sales and foster brand expansion.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.

Store Manager

Yess Home Center
04.2018 - 05.2019
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted in recruiting, hiring and training of team members.

General Laborer

Kyle Barron Mobile Home Services
03.2016 - 04.2018
  • Assisted team members with tasks that require group effort.
  • Mentored new employees by providing guidance on safety and proper techniques.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to load and unload materials and equipment on trucks.
  • Notified supervisors of defective equipment or material.
  • Provided maintenance for construction equipment.
  • Read work orders to determine work assignments and equipment and materials needed.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed quality checks on products and materials to identify any defects.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.

Captain

Sumter County Department Of Juvenile Justice
02.2015 - 03.2016
  • Liaised with government, civic and private organizations to promote community safety.
  • Scheduled and adjusted duty rosters to achieve efficiency of department operations, functions and actions.
  • Monitored and managed tactical communications to control information and focus resources.
  • Documented incidents and arrest activities, reviewed written reports and communicated with subordinates to facilitate administrative follow-up.
  • Examined personnel, facilities and tactics for safety and training.
  • Handled inquiries and made presentations before various commissions and news outlets.
  • Approved training and education designed to maintain and improve officer patrol and protective services.
  • Conducted interviews with suspects and retained statements.
  • Boosted staff productivity and performance by coordinating and standardizing disciplinary and motivational approaches.
  • Supervised administrative and support functions of non-sworn personnel.

SERT Lt. Security

Milan YDC
05.2013 - 02.2015
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Achieved employee of month multiple times
  • Competed at state level with all state tactical squads and took home first place in obstacle course, LRC, and written exam
  • Learned PPCT , ACT , and other types of pressure point and physical manipulation to control offenders

SERT Sgt. Security

Milan YDC
05.2012 - 05.2013
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Took team to state competition and returned with second place overall trophy. Defeated only by the commissioners personal guard and troop

Sgt. Security

Milan YDC
03.2011 - 03.2012
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Corrections Officer

Corrections Corporation Of America
02.2009 - 03.2011
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Authored incident reports for management on violations and discrepancies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Examined incoming and outgoing mail to detect contraband.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Mitigated risks and emergency response delays by monitoring weapon inventory controls.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Member of S.O.R.T. Special operations response team
  • Earned Top Gun achievement yearly
  • Trained in hand to hand combat
  • Trained in Special Impact Munitions. OC and CS gas

Carpenter

Brown Builders
04.2007 - 02.2009
  • Collaborated with other construction workers to coordinate projects and streamline process.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Repaired damaged doors, windows and other structures.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Specialized in foundations, framing and finish carpentry.
  • Measured, cut and installed drywall, paneling and other materials.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Measured materials to determine sizes and quantity required for construction project.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Operated forklifts and other heavy equipment.
  • Read and interpreted blueprints to follow specifications of projects.
  • Supervised site and figured materials

Carpenter

Upright Builders
06.2005 - 05.2007
  • Inspected buildings to identify repair needs.
  • Collaborated with other construction workers to coordinate projects and streamline process.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Repaired damaged doors, windows and other structures.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Specialized in foundations, framing and finish carpentry.
  • Measured, cut and installed drywall, paneling and other materials.
  • Installed insulation, trim and other finishing touches.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Inspected job sites to identify potential hazards and establish protection and safety standards.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Operated forklifts and other heavy equipment.
  • Read and interpreted blueprints to follow specifications of projects.
  • Assembled and installed furniture and cabinetry.
  • Built and hung custom doors and frames.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Developed and implemented new processes and procedures to improve productivity and workflow.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Cut and shaped materials to meet outlined measurements.
  • Measured materials to determine sizes and quantity required for construction project.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.

Education

King of Kings Christian School
Rochelle Ga

GED -

East Central Technical College
Fitzgerald, GA
01.2004

Certification

Certified Notary-current, Ordained Minister-current, Volunteer Firefighter-2015-2020; Experienced in Microsoft Office including Word and Powerpoint; Milan and McRae Correctional Facility Honors: Specialized Treatment Unit Certification-February 2016: Security Emergency Response team Certification- March 2013; Basic Juvenile Correction Officer Training- May 2012; 160 hours Pre-Service and Basic Correctional Officers Training Course-December 2009; Outstanding Achievement Award; Employee of the Month and Certification of Appreciation; Top Gun Award, 100% Marksmanship; 1st Place Commissioner's Challenge- Department of Juvenile Justice, Mobile Home Installer License in Tennessee and Georgia- current.

References

Steve Selph

Kyle Barron Mobile Home Services

2085 West River Road

Rhine, Ga 31077

(229) 425-5117


Shelby Butler

Yurezz Home Center

1925 Post Road

Hazelhurst Ga, 31539

(912) 347-8073


Skipper Hutcheson

Yurezz Home Center

(229) 278-2452


Timeline

President

Yess Home Center
04.2021 - 04.2023

Regional Manager

Yess Home Center
05.2019 - 04.2021

Store Manager

Yess Home Center
04.2018 - 05.2019

General Laborer

Kyle Barron Mobile Home Services
03.2016 - 04.2018

Captain

Sumter County Department Of Juvenile Justice
02.2015 - 03.2016

SERT Lt. Security

Milan YDC
05.2013 - 02.2015

SERT Sgt. Security

Milan YDC
05.2012 - 05.2013

Sgt. Security

Milan YDC
03.2011 - 03.2012

Corrections Officer

Corrections Corporation Of America
02.2009 - 03.2011

Carpenter

Brown Builders
04.2007 - 02.2009

Carpenter

Upright Builders
06.2005 - 05.2007

King of Kings Christian School

GED -

East Central Technical College

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