Jacob Steven
Honolulu,HI
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Food Runner
Halekulani
08.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Server
Marriot
04.2019 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Marketing
University of Hawaii At Manoa
Honolulu, HISkills
- Guest Service
- Menu Inquiries
- Table Bussing
- Ordering Procedures
- Dining Room Organization
- Clear Communication
- Time Management
- Quality Control
- Food safety
- Cleaning and sanitizing
- Meal delivery
- Teamwork and collaboration
- Efficient movement
- Strong work ethic
Timeline
Food Runner
Halekulani
08.2024 - Current
Server
Marriot
04.2019 - 07.2023
Associate of Arts - Marketing
University of Hawaii At Manoa
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