Jacob Stewart
Gonzales,LA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Dual Store Manager-Specialist
SPARC: Aeropostale and Reebok
Gonzales, LA
02.2024 - Current
- Performed financial analysis of sales data to identify areas of improvement within the business.
- Ensured that each store met or exceeded revenue goals by developing marketing strategies and promotional campaigns.
- Trained new employees on company policies and procedures while ensuring compliance with all local laws.
- Recruited, interviewed, hired, trained, evaluated, coached, counseled, disciplined personnel when necessary.
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Continued to act as Training Store Manager for the Aeropostale brand.
Dual Store Manager-Specialist
SPARC: Aeropostale and Brooks Brothers
Gonzales, LA
05.2023 - 01.2024
- Performed financial analysis of sales data to identify areas of improvement within the business.
- Ensured that each store met or exceeded revenue goals by developing marketing strategies and promotional campaigns.
- Trained new employees on company policies and procedures while ensuring compliance with all local laws.
- Developed staffing schedules for both stores including assigning tasks among employees efficiently.
- Recruited, interviewed, hired, trained, evaluated, coached, counseled, disciplined personnel when necessary.
- Continued to act as a Training Store Manager for the Aeropostale Brand.
Store Manager-Specialist
Aeropostale
Gonzales, LA
05.2022 - 05.2023
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Training Store Manager for the Louisiana District. Traveled and onboarded new Store Managers, as well as traveled with District Sales Manager to help facilitate store visits in under performing stores.
Store Manager
Aeropostale
Baton Rouge, LA
02.2021 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- First year achieved #3 sales volume in the district of over $1.5 Million.
- First year achieved #2 comp result in the district of +25.41%.
- Reduced shrink from -5.09% (-$48,000) to -1.36% (-$9,000) in first year.
- Organization is having a tougher 2022, but still out performing district at -7% to 2021 sales comp compared to district -12% YTD.
- promoted 1 part time associate to part time manager.
- Promoted 1 Part time manager to Full time Assistant.
Store Manager
Aeropostale
Mobile, AL
07.2018 - 02.2021
- Recruited to this organization from Rue21.
- $1.1 Million Annual Sales Volume.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Took over the worst performing store in the district and highest shrink store in the region.
- From July to December of first year, decreased comp deficit from -26% (-$100,000) to a -2.1% (-$11,000) through training and coaching and top controllable results.
- First year decreased shrink from -11% ($50,000 loss) to -6% ($28,000 loss)
- Second year decreased shrink from -6% loss to a -1.4% loss ($4,000 loss). This result was the lowest shrink result since 2010.
- Promoted 2 Part time associates to Part time managers.
- Promoted 1 part time manager to Full time Assistant.
- Promoted 1 Full time Assistant to Store manager when I was promoted to higher volume.
General Manager
Rue 21
Mobile, AL
02.2018 - 06.2018
- Promoted to this location taking on an additional $400,000 in annual sales volume compared to previous location.
- Store was -25% in Comp sales when I took it over. I was able to decrease that to a -14% in the 5 months I was there by
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.producing top ranking controllable results in ADS. UPT, Conversion, and customer loyalty.
- Promoted 2 Part time sales associates to part time leadership roles.
Store Manager
Rue 21
Dothan, AL
05.2015 - 02.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted to COEM (Center of Excellence Manager) after one year in role. Trained all new Store Managers
- in district. Traveled district to lead selling and visual workshops. Traveled to other districts around the country to recruit top talent. Lead 8 new store openings in 2016-2017.
- Lead store to have it's "best year ever" in 2015, achieving over $1.2 Million in sales volume which was a 9% comp increase, and the highest volume coming out of that location to date. This volume also brought this location from "tier 3" status, to "tier 2" status, which was the company's mid volume ranking.
- Promoted an Assistant Manager to store manager of a different location.
- Promoted another Assistant Manager to Store Manager after I was promoted to higher volume.
Education
High School Diploma -
George W. Long High School
Skipperville, AL05.2011
Skills
- Employee Training
- Product Launch Support
- Inventory Management
- Cash Management
- Shift Scheduling
- Inventory Control Procedures
- Active Listening and Communication
- Administrative Management
- Special Assignments
- Planogram Execution
- Store Merchandising
- Customer Service
- Performance Goals
Timeline
Dual Store Manager-Specialist
SPARC: Aeropostale and Reebok
02.2024 - Current
Dual Store Manager-Specialist
SPARC: Aeropostale and Brooks Brothers
05.2023 - 01.2024
Store Manager-Specialist
Aeropostale
05.2022 - 05.2023
Store Manager
Aeropostale
02.2021 - 05.2022
Store Manager
Aeropostale
07.2018 - 02.2021
General Manager
Rue 21
02.2018 - 06.2018
Store Manager
Rue 21
05.2015 - 02.2018
High School Diploma -
George W. Long High School
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