Jacob Strickland
Fayetteville,Georgia
Summary
Driven professional with a diverse background, including a pivotal role at Atlanta Bonded Warehouse, where I enhanced IT infrastructure and customer satisfaction. Expert in IT troubleshooting and problem-solving, I significantly improved operational efficiency and security. Provided clear communication and critical thinking skills have consistently elevated team performance and service delivery. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Maintenance Technician
Fayette Mower
10.2023 - Current
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
IT Specialist
Atlanta Bonded Warehouse
03.2023 - 10.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Data Entry Operator
Datastaffnc
06.2020 - 04.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Assistant Manager
O'Reilly Auto Parts
08.2017 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Associate
Target
05.2017 - 08.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Master of Science - Cyber Security
Southern Regional Technical College
Bainbridge, GA07.2026
Skills
- Problem solving ability
- Building Maintenance
- IT risk management
- Mechanical Troubleshooting
- Critical Thinking
- Clear Communication
- Information Security
- IT Troubleshooting
- Software Implementation
- System Upgrades
- Customer Relations
- Product and service knowledge
- Data Entry
Certification
- Testout Network Pro
- TestOut Security Pro
- TestOut Server Pro 2016: Install and Storage
Timeline
Maintenance Technician
Fayette Mower
10.2023 - Current
IT Specialist
Atlanta Bonded Warehouse
03.2023 - 10.2023
Data Entry Operator
Datastaffnc
06.2020 - 04.2022
Assistant Manager
O'Reilly Auto Parts
08.2017 - 06.2020
Associate
Target
05.2017 - 08.2017
Master of Science - Cyber Security
Southern Regional Technical College