Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jacob Stutzman

Smyrna,TN

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
2022
2022
years of post-secondary education

Work History

Assistant Manager

Quality Parts Express
La Vergne, Tennessee
02.2019 - Current
  • Assisted in managing daily operations and workflow efficiency.
  • Coordinated staff schedules and training sessions for new hires.
  • Implemented process improvements to enhance customer service quality.
  • Monitored inventory levels and facilitated timely reordering of supplies.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Developed training materials for new employees to ensure effective onboarding.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Researched parts availability, pricing and delivery times.
  • Provided technical advice regarding parts and accessories.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Cross-sold additional products and services to purchasing customers.

Education

Smyrna High School
Smyrna, TN

Skills

  • Operational strategy
  • Process improvement
  • Inventory management
  • Customer service enhancement
  • Problem solving
  • Attention to detail
  • Technical advising
  • Customer service
  • Orientating and training

Affiliations

Rock climbing, 3D Modeling/Printing

Timeline

Assistant Manager

Quality Parts Express
02.2019 - Current

Smyrna High School

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