Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacob Swayne

Albuquerque,NM

Summary

Dedicated and knowledgeable professional with a proven track record of delivering exceptional customer service to diverse clients. Skilled at resolving customer issues, managing relations, and providing comprehensive product knowledge. Committed to ensuring customer satisfaction by consistently exceeding high standards.

Overview

5
5
years of professional experience

Work History

Sales Associate, Key Holder, MOD

Vitamin Shoppe
04.2023 - 10.2024
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations
  • Developed trusting relationships with customers by making personal connections
  • Built and maintained relationships with peers and upper management to drive team success
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Supervised bank deposits and security procedures to support store opening and closing

Customer Service Associate

Lowes
04.2022 - 01.2023
  • Handled phone calls with customers
  • Assisted customers with product selection, order entry, and payment processing
  • Provided accurate information regarding product features and benefits
  • Resolved product or service problems by clarifying customer's needs
  • Assisted store with refunds, returns, and replacement products

Sales Associate

Fanzz
05.2019 - 08.2021
  • Met merchandising standards by keeping store stocked and products faced
  • Developed connections with both new and current customers to enhance sales.
  • Followed checklist to complete retail store opening and closing activities
  • Enhanced customer's engagement with loyalty programs.
  • Tagged new merchandise for sale and updated signs
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Drove sales through customer relationship building and suggestive selling techniques

Education

Management Information Systems

University of New Mexico
Albuquerque, NM

High School Diploma -

Eldorado High School
05.2021

Associates Art In Business - Business Administration

Central New Mexico Community College
Albuquerque, NM
05.2023

Skills

  • Consistent Effort
  • Honest
  • Adaptable Learner
  • Effective communication
  • Reliable
  • Proficient in Relationship Building

References

  • Jimmy Marcon, IT Expert, Sandia Labs, 505-401-4058
  • Adrian Smith, School Teacher, 505-553-6862
  • Amanda D'Alessandro, CYFD/ Real Estate, 813-452-9922

Timeline

Sales Associate, Key Holder, MOD

Vitamin Shoppe
04.2023 - 10.2024

Customer Service Associate

Lowes
04.2022 - 01.2023

Sales Associate

Fanzz
05.2019 - 08.2021

Management Information Systems

University of New Mexico

High School Diploma -

Eldorado High School

Associates Art In Business - Business Administration

Central New Mexico Community College
Jacob Swayne