Jacob Terlosky

J.W. Ebert

Shinnston

06.2019 - Current

Supervised daily operations and ensured compliance with safety protocols.
Trained new staff on company procedures and customer service standards.
Managed inventory levels and coordinated restocking of supplies.
Resolved customer complaints efficiently to maintain service quality.
Scheduled employee shifts to optimize coverage during peak hours.
Implemented process improvements to enhance workflow efficiency.
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Inspected work areas regularly for cleanliness and organization standards.
Developed and maintained positive working relationships with staff, customers, and vendors.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Coached employees on interactions with customers to drive exceptional service.
Communicated with other shift managers to facilitate continuum of customer service.
Provided coaching and guidance to team members when necessary to improve performance.