Jacob Terrell
Hatboro
Summary
Dedicated professional with a strong commitment to company policies and continuous improvement. Experienced in managing shifts of varying lengths, including on-call responsibilities exceeding 24 hours. Focused on delivering results and ensuring completion of tasks, contributing effectively to team success.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Plant Operations Technician
Thomas Jefferson University, Thomas Jefferson
Philadelphia
01.2024 - Current
- Oversaw the maintenance of steam and chilled water systems in three hospitals for efficient climate control.
- Repair or replace faulty equipment including bearings, electric fan motors, air compressor parts, condensate line repair, reheat and chilled water line repair, and coil replacements.
- Conducted routine maintenance on HVAC systems, plumbing, and electrical components.
- Implemented preventive maintenance schedules to minimize equipment downtime effectively.
- Collaborated with team members to troubleshoot and resolve mechanical issues, ensuring minimal disruption to hospital operations.
- Understood goals of hospital and implemented strategies to enhance safety and comfort for patients and staff.
- Maintained equipment by lubricating and inspecting moving parts regularly.
- Supported technicians during repairs and maintenance, ensuring effective service across equipment types.
- Able to properly identify pipes and ducting to determine what they are, trace them to determine what they supply, and isolate them to make repairs or further efficiency in the future.
- Maintained accurate records of maintenance activities and service requests, facilitating efficient tracking and management of operations.
- Responded quickly to emergency repair requests, prioritizing urgent matters efficiently.
- Utilized hand tools and power tools for various maintenance tasks across facilities.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Petroleum Distributionist
Liberty Gas Station
Doylestown
03.2015 - 12.2023
- Trained new employees of the safe handling and storage of petroleum products as per company procedures, policies and protocols.
- Implement and enforce safety procedures to ensure the well being of employees and customers in a high risk environment.
- Delivered customer service with kindness and respect, assisting with oil changes, tire pressure checks, windshield washer fluid, and processing payments accurately.
- Managed customer car drop-off requests, documented service issues for service writer, and processed payments for automotive services.
- Facilitated simple maintenance tasks for customers, including changing dashboard lights, inflating tires, and checking or adding oil to appropriate levels.
Water Restoration Technician
Roto Rooter
Bristol
02.2018 - 01.2023
- As a certified Water and Mold Remediation Technician, I assisted in the removal and remediation of damaged building materials which included mold, sewage, and construction materials from residential/ commercial properties.
- Executed on-call shifts of 12 to 24 hours to promptly address urgent customer needs.
- Assisted customers in maintaining a safe household through effective communication and a positive attitude.
- Captured photographic documentation of damaged personal items to facilitate insurance claims.
- Removed mold while upholding the safety of cross contamination procedures.
- Collaborate with a team of Roto Rooter technicians to efficiently and safely remove water and sewage from residential and commercial properties.
- Ensure compliance with all safety procedures and protocols while working on-site and handling hazardous materials.
- Followed company policy and procedures while working in full tyvek suit and facemask for protection.
- Provide training and guidance to new Water Restoration Technicians to ensure they understand and adhere to all safety procedures and protocols while working on-site and handling hazardous materials.
General Help
Smith's Ace Hardware
Newtown
06.2012 - 03.2015
- Provide exceptional customer service by actively listening to customers, understanding their needs, and recommending appropriate products and solutions.
- Delivered customer service that fostered satisfaction and encouraged repeat business through a positive attitude.
- Maintained clean and organized work environment to enhance overall customer experience.
- Stocked shelves according to company headquarters' recommendations.
Education
Universal EPA - HVAC
Orleans Technical College
Philadelphia, PA03-2026
Highschool diploma -
Council Rock High School - South
Richboro, Pa06-2016
Auto Body/Collision Repair -
Middle Bucks Institute of Technology
Jamison, Pa06-2016
Skills
- HVAC systems
- Electrical troubleshooting
- Pneumatic systems
- Equipment maintenance
- Machine operation
- Safety procedures
- Problem resolution
- Team collaboration
- Adaptability
- Self motivation
- Customer service
Certification
EPA Unisversal 608
Timeline
Plant Operations Technician
Thomas Jefferson University, Thomas Jefferson
01.2024 - Current
Water Restoration Technician
Roto Rooter
02.2018 - 01.2023
Petroleum Distributionist
Liberty Gas Station
03.2015 - 12.2023
General Help
Smith's Ace Hardware
06.2012 - 03.2015
Universal EPA - HVAC
Orleans Technical College
Highschool diploma -
Council Rock High School - South
Auto Body/Collision Repair -
Middle Bucks Institute of Technology