Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Thomas

Suisun City,CA

Summary

Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Cashier

Rasputinrecords
10.2016 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Starbucks, Barista
09.2018 - 04.2019
  • Greeted and listened effectively to customers
  • Maintained a clean and orderly workspace and store
  • Ensured the third place atmosphere
  • Handled customer transactions quickly and efficiently
  • Prepared food and drink in accordance to Starbucks standards and within healthcode

Receptionist

Workday
08.2019 - 11.2019
  • Maintained safety within the buildings through secure check ins of guests and checking badges of the employees entering the building
  • Issued temporary badges to employees when needed, following established protocols
  • Answered phones and directed callers to the correct party
  • Maintained the schedule for interview rooms and ensured no overlap
  • Main hub of information for employees and guests alike
  • Aided with special projects from other teams, whenever possible
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Valet Attendant

All About Parking
11.2019 - 07.2020
  • Maintained an orderly log of all vehicles received throughout the day
  • Ensured vehicles were transferred from the worksite to parking, without damaging or marking the vehicle
  • Ascent, Contracted to Workday— Reception

Technical Support Representative

Dunlop
03.2021 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

All Round General Laborer

Savers Thrift Store
03.2023 - 01.2024
  • Observed safety regulations on job sites to minimize accidents.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Operated power equipment to move materials and promote job efficiency.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Excepted and organized community donations promptly and efficiently

Education

Armijo High School
Fairfield, CA

Skills

  • Active listening
  • Organization
  • Critical thinking
  • Troubleshooting
  • Cash management
  • Quick learner
  • OSHA Regulations
  • Responding to Technical Questions
  • Hand Trucks
  • Active Listening
  • Training Junior Team Members
  • Maintaining Clean Work Areas
  • User Experience
  • Heavy Lifting
  • Power Tools Proficiency
  • Hand Tools Operation
  • Material Handling
  • Teamwork Abilities
  • Problem Solving
  • Safety Protocols
  • Physical Agility and Coordination
  • Attention to Detail

Timeline

All Round General Laborer

Savers Thrift Store
03.2023 - 01.2024

Technical Support Representative

Dunlop
03.2021 - 07.2022

Valet Attendant

All About Parking
11.2019 - 07.2020

Receptionist

Workday
08.2019 - 11.2019

Starbucks, Barista
09.2018 - 04.2019

Cashier

Rasputinrecords
10.2016 - 09.2018

Armijo High School

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