Jacob Thomas
New Baltimore,MI
Summary
I am a proven leader seeking a supervisor position. Everywhere I have worked I have proven to be a valuable asset who works well with others and strives for perfection.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Youth Specialist
Macomb County Juvenile Justice Center
Mount Clemens, MI
05.2023 - Current
- Facilitated group discussions on life skills, coping, and decision-making.
- Supported youth through daily guidance, supervision, and conflict de-escalation.
- Enforced program rules and modeled positive behavior for youth participants.
- Used calm, positive, and encouraging approach with youth.
- Documented incidents, attendance, and case notes for program records.
- Observe youth and maintain safety and security
- Hold residents accountable using the behavior management system
- Receive and give turnover to incoming and outgoing shifts
- Coordinate with supervision
Car Wash Attendant
Mr. C’s
Clinton Township, MI
05.2022 - 05.2023
- Guided vehicles through wash tunnel at Mr. C's car wash site.
- Greeted customers and answered service questions with clear, friendly communication.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Checked cars after completion of the car wash process to ensure satisfaction of customers.
- Hand-dried exteriors and cleaned windows for customer pickup.
- Verified cleanliness of cars to enhance customer satisfaction. after completion of the car wash process to ensure satisfaction of customers.
- Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
- Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
Foundation Repair Specialist
Precision Foundation Systems
Rochester, MI
04.2021 - 03.2022
- Erect formwork for reinforced concrete structures such as foundations, walls and columns.
- Mixed concrete, gravel, and water for foundation pours.
- Repaired or replaced defective parts to ensure proper functioning of the system.
- Loaded and unloaded necessary tools, materials, and machines from trucks and trailers.
Youth Development Worker
Midland County Juvenile Care Center
Midland, Michigan
10.2017 - 02.2021
- Reviewed footage for investigations and evidence requests.
- Instructed new employees on CCTV equipment usage and operational procedures.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging
- Enforced company policies and workplace safety rules.
- Provided crisis intervention when needed by utilizing deescalation techniques and active listening skills.
- Reviewed intake requests and verified client information for completeness and accuracy.
- Entered patient records into electronic health systems and maintained confidentiality.
- Explained intake requirements and documentation needs to clients and families.
- Discussed with staff and implemented consequences for residents for negative behavior
- Prepared meals for residents and staff Using meal schedule
- Held residents accountable for behavior using the behavior management system
- Coordinated with director and on call supervisor
- Made contact with police and or emt if needed
Team Lead
Midland County Juvenile Care Center
Midland, MI
05.2018 - 02.2021
- Reviewed incident reports submitted by other team members for accuracy and completeness before submitting them for approval
- Supervised daily team, workflows, and assigned shift priorities
- Trained new staff on procedures and safety standards
- Resolved employee concerns and supported team communication
- Trained new employees and company, policies, job duties and performance expectations
- Coordinated staff and resident movement throughout the building
- Facilitated behavior management meetings regarding new techniques
Seasonal Laborer
Mount Clemens Street Department
Mount Clemens, MI
05.2016 - 08.2016
- I previously worked for 2 summers for Mount Clemens. Trained to use lawnmowers, weed-whippers, edgers, and leaf-blowers. Drove the city trucks every day to the job sites. My tasks included lawn care, but I also planted grass, built flower beds, broom-sweeping, power-washing, trash-duty, mulching, tree-cutting, and clean-up of all job sites.
- Coordinated tasks with team members to enhance efficiency throughout the workday.
- Maintained Mount Clemens streets through pavement patching and debris removal.
- Assisted crews with asphalt, gravel, and concrete placement on roadway repairs.
- Operated hand tools for ditch cleaning, grading, and surface preparation.
Towers Service Associate
Central Michigan University
Mount Pleasant, MI
08.2015 - 05.2016
- Oversaw safety protocols for over 2,000 students living in seven residence halls at CMU.
- Enforced housing policies and addressed conduct concerns with professionalism and consistency.
- Responded to resident questions and connected students with campus resources.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Maintained accurate records of incidents that occurred in the residence hall.
- Assisted with resolving student conflicts and disputes.
- Served as an information resource for residents regarding campus services.
Pizza Maker
Little Caesars
Clinton Township, MI
12.2013 - 08.2014
- Developed foundational skills for future employment. It gave me my start with working with people, and building my skills to move up to where I am today. I prepared pizzas, handled customer inquiries, disposed of waste, cleaned floors, and operated the cash register.
- Prepared pizzas, Crazy Bread, and sides following Little Caesars product standards.
- Managed Hot-N-Ready orders and built pizzas for fast customer service.
- Operated conveyor oven and monitored bake times for consistent quality.
Education
Bachelor of Science - Criminal Justice, Sociology Major, Concentration in Social and Criminal Justice, Minor in Substance Abuse, Treatment, and Rehabilitation
Central Michigan University
Mount Pleasant, MI, USA 08.2014 - 05.2018
Skills
- Behavior management
- Case documentation
- Incident reporting
- Crisis intervention
- Conflict de- escalation
- Crisis Management
- Incident Reporting
- Client Assessment
- Group Leadership
- Youth Mentorship
- Effective communication
- Detail Oriented
- Safety Compliance
- Regulation Adherence
- Dispute Mediation
- Team Coordination
- Event Logging
- Record Keeping
- Behavioral Guidance
- Employee Development
Timeline
Youth Specialist
Macomb County Juvenile Justice Center
05.2023 - Current
Car Wash Attendant
Mr. C’s
05.2022 - 05.2023
Foundation Repair Specialist
Precision Foundation Systems
04.2021 - 03.2022
Team Lead
Midland County Juvenile Care Center
05.2018 - 02.2021
Youth Development Worker
Midland County Juvenile Care Center
10.2017 - 02.2021
Seasonal Laborer
Mount Clemens Street Department
05.2016 - 08.2016
Towers Service Associate
Central Michigan University
08.2015 - 05.2016
Bachelor of Science - Criminal Justice, Sociology Major, Concentration in Social and Criminal Justice, Minor in Substance Abuse, Treatment, and Rehabilitation
Central Michigan University
08.2014 - 05.2018
Pizza Maker
Little Caesars
12.2013 - 08.2014