Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Accomplishments
Work Preference
Timeline
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Jacob Thomas Jr.

Jacob Thomas Jr.

Oradell,NJ

Summary

Diligent and experienced Product Manager with a robust background in FinTech, specializing in driving product innovation, customer-centric solutions, and data-driven decision-making. Proven track record in developing product roadmaps, analyzing market data, and identifying revenue-maximizing opportunities. Adept at driving strategic initiatives, leading cross-functional teams, and executing go-to-market strategies. A motivated professional with extensive experience in product sales and distribution, possessing exceptional leadership and strategic planning skills to propel company revenue. Demonstrated ability to manage product lifecycles from conception to launch, ensuring successful product. Outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Product Manager

IPC Systems Inc.
01.2021 - Current
  • Led the product management effort for the core IPC platform, establishing a reputation as a Subject Matter Expert (SME)
  • Developed and executed a go-to-market strategy for on-premise hardware replacement, integrating engineering, quality assurance, and sales
  • Maintained and communicated the product roadmap for the core platform and secondary products, presenting the vision to internal and external stakeholders
  • Conducted market research that identified customer pain points, leading to a new feature development that boosted customer satisfaction by 20%
  • Collaborated with engineering teams to ensure product development met project timelines and budget constraints
  • Defined product requirements and managed the backlog, ensuring timely and successful product releases.

Customer Engineer (Customer Product Advocate for Strategic Accounts)

IPC Systems Inc.
01.2012 - 01.2021
  • Served as the primary customer liaison for product testing, troubleshooting, and problem resolution
  • Managed a team of engineers to perform testing and validation in a customer lab environment
  • Provided technical guidance on major installations and maintained strong customer relationships.
  • Managed all engineering and lab request from the various members of the customers team responding and resolving all issues efficiently.
  • Respond to customer requested IPC security assessments, regulatory, and compliance inquiries. Effectively manage escalations, engaging proper cross-functional teams as necessary.
  • Provide vital technical guidance on major site installations. Develop configuration guidelines for major projects and global implementations.
  • Assisted with design, installation and configuration of the Customer Acceptance Testing Lab Environment and development of diagrams and schematics for Customer Acceptance Testing Group.
  • Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
  • Coordinated effectively with cross-functional teams to address complex issues and meet project deadlines.
  • Assisted in the development of customized solutions tailored to client requirements, maximizing customer satisfaction.
  • Implemented process improvements that led to increased efficiency in managing service requests and maintaining inventory levels.
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.

Support Engineer

RADCOM Inc.
01.2011 - 01.2012
  • Installed and deployed equipment at customer facilities, providing essential technical support and training.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Call Processing Application Engineer II

Vonage Holdings Inc.
01.2007 - 01.2011
  • Collaborated with development and other groups to update call processing routes, optimize call termination cost structure and locate and test solutions to call processing issues.
  • Maintained, monitored, upgraded, and activated multiple call processing network applications.
  • Served as Call Processing's point person for multiple company-wide initiatives, such as Voice Activated Dialing.
  • Created scripts and other tools for reporting and other production issues.
  • Educated and trained various employees on new technologies through presentations and individual support.

Education

Master of Information Systems -

University of Phoenix
Phoenix, AZ
06.2009

Bachelor of Arts - Computer Science

New Jersey Institute of Technology
Newark, NJ
06.2000

Skills

  • Product Strategy
  • Decision-Making
  • Product Lifecycle Management
  • Product Roadmaps
  • Product Vision and Strategy
  • Product Backlog Management
  • Prioritization and Execution

Certification

  • Certified Scrum Product Owner (CSPO)
  • Agile Scrum Product Owner Masterclass
  • Product Management MasterClass Course Certificate
  • Project Management Fundamentals
  • Lean Management
  • Advanced Product Management: Vision, Strategy & Metrics
  • Advanced Product Management #2: Leadership & Communication
  • Amazon AWS Cloud Practitioner MasterClass

Languages

Malayalam
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Achieved customer satisfaction by introducing Unigy Software for FinTech industry.
  • Resolved product issue through consumer testing.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork from home optionPersonal development programsWork-life balance

Timeline

Product Manager

IPC Systems Inc.
01.2021 - Current

Customer Engineer (Customer Product Advocate for Strategic Accounts)

IPC Systems Inc.
01.2012 - 01.2021

Support Engineer

RADCOM Inc.
01.2011 - 01.2012

Call Processing Application Engineer II

Vonage Holdings Inc.
01.2007 - 01.2011

Master of Information Systems -

University of Phoenix

Bachelor of Arts - Computer Science

New Jersey Institute of Technology

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Jacob Thomas Jr.