JACOB THOMAS
Aston,PA
Summary
Results-oriented individual with a passion for training and development. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shared Services Compliance Trainer/Lead
Cintas
04.2023 - Current
- Manage risk mitigation and reduce company exposure by conducting compliance category audits.
- Deliver comprehensive compliance training to field and corporate partners.
- Collaborate with accounting to analyze partner system access while following company policies.
Service Supervisor
Cintas
Aston, PA
06.2021 - 04.2023
- Provided coaching and mentorship to SSR's (Service Sales Reps), enhancing service related initiatives for improved KPI's and revenue.
- Enhanced growth potential and fostered positive relationships by training and developing representatives through contests and corporate initiatives.
- Managed customer account services and supported various business needs for to increase customer retention and reduce lost business.
- Managed the SSR training program to ensure a thorough and consistent process.
- Conducted meetings with CRTs (Certified Route Trainer) to enhance the training process through coaching and development.
Route Check-In Supervisor
Cintas
08.2019 - 05.2021
- Ensured adherence to all policies and regulations by overseeing Route Check-In procedures
- Championed a culture of accountability to enhance invoice accuracy and consistency
- Utilized reporting techniques to drive overall growth and identify opportunities for improvement in service-related areas.
Health & Safety Coordinator
09.2017 - 08.2019
- Played a key role in implementing new objectives and corporate initiatives centered around enhancing partner safety at the workplace.
- Conducted investigations for work-related injuries and vehicle accidents.
- Provided safety training to all location partners, ensuring compliance with new hire and annual requirements.
Service Supervisor
04.2017 - 09.2017
- Coached and mentored SSR’s in various service driven initiatives, to help increase KPI’s and revenue
- Trained and developed SSR’s in customer service-related activities, to maximize growth potential, and to build healthy relationships
- Met with customers to manage accounts, and to assist in any other business needs.
Small Business Customer Service Specialist
Bank of America
12.2014 - 04.2017
- Provided outstanding customer support to clients holding different types of Small Business accounts.
- Offered expertise in recommending and promoting bank products for effective implementation of business strategies.
- Assisted Small Business clients and customers with technical issues related to the Remote Deposit service.
Internet Sales Manager
Healthy Back
02.2014 - 10.2014
- Responsible for driving sales and profitability throughout the E-commerce channel and sales call center.
- Analyzed Profit and Loss Statement to accomplish EBITDA objectives.
- Led several ventures focused on bolstering our E-commerce visibility in collaboration with the marketing division.
Business Manager
06.2010 - 01.2014
- Responsible for store performance by strategically driving sales and key metric results through effective recruiting, onboarding, and training team members.
- Oversaw overall operational functions and implemented effective merchandising strategies.
- Established a culture of prioritizing the needs of customers through exceptional service.
District Manager in Training
10.2011 - 08.2013
- Collaborated with the District Manager on implementing operational and sales productivity tasks during my tenure as a Store Manager
- Engaged in company-wide meetings to contribute to discussions on sales, operations, and merchandising initiatives.
- Directed and oversaw 2 separate store teams in all aspects of store operations, including product knowledge, sales, and merchandising.
Education
Business and Economics -
THE PENNSYLVANIA STATE UNIVERSITY
05.2004
Some College (No Degree) - Business Administration
STRAYER UNIVERSITY
trueSkills
- Training initiatives
- Subject matter expertise
State
PA
Zip
19014
City
Aston
Street
118 Bishop Drive
References
provided upon request
Certification
- OSHA 10
- Six Sigma Yellow Belt
Timeline
Shared Services Compliance Trainer/Lead
Cintas
04.2023 - Current
Service Supervisor
Cintas
06.2021 - 04.2023
Route Check-In Supervisor
Cintas
08.2019 - 05.2021
Health & Safety Coordinator
09.2017 - 08.2019
Service Supervisor
04.2017 - 09.2017
Small Business Customer Service Specialist
Bank of America
12.2014 - 04.2017
Internet Sales Manager
Healthy Back
02.2014 - 10.2014
District Manager in Training
10.2011 - 08.2013
Business Manager
06.2010 - 01.2014
Business and Economics -
THE PENNSYLVANIA STATE UNIVERSITY
Some College (No Degree) - Business Administration
STRAYER UNIVERSITY